What people are saying about Tactful AI
Tactful AI builds The Agentic CX Platform, a customer service platform that brings WhatsApp, Instagram, Facebook comments, webchat and email into one inbox with AI Agents. The company was founded in 2016. This page lists our press releases, media coverage, brand assets and the media contact.
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Former e& Group CEO Hatem Dowidar invests in Tactful AI
Hatem Dowidar, former Group CEO of e&, has invested in Tactful AI as the company prepares its next generation of agentic customer experience technology.
Read the releaseTactful AI raises $1M pre-Series A to scale agentic CX infrastructure
Round co-led by Foras AI and M Empire, with participation from deep-tech angels. Follows 100x growth in platform usage over the prior 12 months.
valU partners with Tactful AI to enhance customer experience through unified engagement, AI-driven automation and advanced insights
valU selects Tactful AI to unify and automate customer engagement across WhatsApp, web, mobile, and social channels.
Tactful AI invests EGP 250 million to lead customer experience transformation through AI across the Middle East and Europe
Announced alongside the founder reacquisition — funds R&D expansion in Cairo and Cambridge.
More coverage
Tactful AI named a Top 3 finalist for AI Excellence and Deeptech at EEA 2025
Recognised at the 4th edition of Egypt's Entrepreneur Awards (EEA 2025) for innovation in AI and deep technology.
Bosta and Tactful AI form strategic partnership to improve customer experience across the region
Bosta integrates Tactful AI's CX infrastructure to enhance engagement across the Middle East, combining logistics infrastructure with intelligent engagement technology.
Originally in ZawyaSecond Act: Tactful AI Co-founder and CEO Mohamed Elmasry on reacquiring his startup
In-depth Inc. Arabia feature covering the journey from founding in 2016, the 2022 Dstny acquisition, and the management buyback.
Originally in Inc. ArabiaConversation with Tactful AI Co-founder and CEO Mohamed Elmasry — A MasterMinds Feature
Interview covering ElMasry's entrepreneurial journey from Luxor to building a globally competitive AI platform from Egypt.
Originally in ArageekMohamed Nagaty joins Tactful AI as investor and advisor to CEO, advancing vision for a global tech ecosystem from Egypt
Prominent Egyptian entrepreneur and investor Mohamed Aboulnaga Nagaty joins as investor and strategic advisor.
Tactful AI founders reacquire company from Dstny, enter new growth phase
Co-founders reacquired full ownership from Dstny, marking an independent growth chapter targeting the Middle East and Europe.
Originally in WamdaTactful AI featured in KPMG UK Customer Experience Excellence Report 2025/26
The Cambridge KPMG report highlighted the Elaraby Group CX transformation powered by Tactful AI.
Tactful AI partners with Trusip and The Trust Group to deliver digital CCaaS solutions to SMEs in the UK and Europe
Partnership with Trusip and The Trust Group to bring digital CCaaS for messaging and social channels to SMEs in the UK and Europe.
Conversational Booking Engine transforms direct hotel bookings
AI-powered chat solution integrating with hotel booking systems like Mews PMS, enabling guests to search, compare, and book rooms through natural conversation.
Everything you need to cover Tactful AI
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Company Facts
Key facts about Tactful AI for journalists and analysts.
Media Contact
For press enquiries, interview requests, or additional assets.
hello@tactful.aiWe typically respond within 24 hours on business days.
Media enquiries
For press enquiries, interviews, or media assets, get in touch with our team.