CX Platform Pricing —
Simple, Conversation-Based Plans
Pay for conversations handled — not agent seats. Every plan includes unlimited agents, real-time analytics, and coverage across every channel from day one.
Essentials
Enhance CX and Productivity
Unified inbox, 360° customer view, and standard automation across every channel.
- Unlimited seats, web/email/social channels, and contacts
- Unified inbox with 360° customer view
- Supervisor desktop and service groups
- Skill-based routing with escalation workflows
- Real-time and historical analytics
- Standard AI agent with included GPT tokens
- Visual automation studio — up to 30 active flows
- Integrated ticketing and contact manager
Pro
Sales, Support & Marketing at Scale
Extended automation, sentiment tracking, dedicated account manager, and CX advisory.
- Everything in Essentials
- Extended external triggers and webhook automations
- Premium AI studio with advanced capabilities
- Sentiment and satisfaction tracking
- Dedicated account manager
- Priority support with guaranteed SLAs
- 2 monthly CX advisory sessions
- Extended data retention
Enterprise
Built for scale. Tailored to you.
Custom volumes, hands-on onboarding, dedicated support, and full platform access.
- Everything in Pro
- Custom conversation volumes and SLAs
- Unlimited automation flows
- Custom AI training and integrations
- Dedicated onboarding and CX design services
- Executive business reviews and strategic advisory
- SSO / SAML and custom data residency
- Premium onboarding with migration support
All plans include unlimited agent seats, API access, and a 30-day onboarding period. Talk to our team if you need help choosing.
Compare plans in detail
Every plan includes unlimited agent seats and API access. Here is what differs across tiers.
| Features | Essentials | ProPopular | Enterprise |
|---|---|---|---|
| Webchat | |||
| Facebook Messenger | |||
| SMS | |||
| Unlimited contacts | |||
| AI Agent | Standard | Premium | Custom |
| Included GPT tokens | Included | Fair usage | Custom |
| Visual flow builder | 30 flows | Unlimited | Unlimited |
| External triggers | Limited | Extended | Unlimited |
| Smart routing | |||
| Knowledge base | |||
| Intent detection | |||
| Custom AI training | |||
| Real-time dashboard | |||
| Historical reporting | |||
| Customisable insights | Standard | Premium | Premium |
| CSAT tracking | |||
| Sentiment tracking | |||
| SLA monitoring | |||
| Executive business reviews | |||
| Onboarding | Self-serve | Guided | Dedicated |
| Support channels | Email, chat, KB | Priority + AM | Dedicated |
| SLA guarantee | |||
| CX advisory sessions | 2/month | Custom | |
| Data retention | Limited | Extended | Custom |
| SSO / SAML | |||
| Custom integrations | |||
Pricing that aligns with your results
Most CX tools charge per seat. We charge per conversation — so your cost tracks actual usage, not headcount.
Pay for conversations, not seats
Your cost scales with usage, not team size. Growing your team never costs more.
Automation that gets better over time
Every automated resolution lowers your cost per conversation.
Outcomes you can measure
Track response time, resolution rate, and CSAT from day one.
AI that stays within your rules
AI acts within limits your team sets. Consistent, trackable, no surprises.
Got questions?
A conversation is a 24-hour interaction window with a customer on a particular channel, regardless of the number of messages exchanged. If a customer messages you on WhatsApp and the conversation spans 2 messages or 20, it counts as one conversation within that window.
Get pricing for your team
Tell us your volume, channels, and automation needs. Tailored quote — no pressure.
Talk to Our Team