CX Platform for Supervisors — Real-Time Monitoring, Act Before Problems Escalate
Real-time monitoring of every queue, every agent, every conversation. Spot issues before they become incidents. Manage quality without micromanaging.
You're managing blind
By the time you see a report, customers already felt the problem.
Yesterday’s data
Dashboard shows what happened 24 hours ago. Not now.
Manual reports
Spreadsheets eat 4 hours of your week. Every week.
Reactive firefighting
SLA breaches discovered from angry customer escalations.
Invisible revenue
No way to show your team’s impact on the bottom line.
See problems before customers feel them
Dashboards refresh daily. 15 customers wait before you notice.
Live monitoring. Every queue, agent, channel. Alerts before breach.
- 5-second refresh across all queues
- Alerts at 80% SLA, not 100%
- One-click drill into any conversation
Sarah excels at first-response but could pair with tech specialist for complex cases.
Coach agents, don't just audit them
Quality reviews happen weeks later. Coaching moment is gone.
Real-time scorecards auto-generated. AI flags coaching moments.
- Auto-generated performance scorecards
- AI highlights coaching moments
- Week-over-week trends per agent
Prove your team drives revenue
CX metrics measure tickets and time, not revenue impact.
Track recovery, conversions, and retention per agent.
- Revenue recovered per agent tracked
- Cart recovery attributed to conversations
- CSAT-to-retention visible
Stop building reports, start acting
4+ hours/week pulling data from 3 systems into spreadsheets.
Auto-generated dashboards. Live KPIs. One-click export.
- Zero manual report building
- Auto daily/weekly summaries
- One-click export for leadership
See what real-time management looks like
Live queues, auto-generated scorecards, revenue attribution — in a 30-minute walkthrough.
Manual operations vs. CX infrastructure
The business case for real-time supervision
Proactive alerts prevent breaches
22 hours/month freed from reports
Per-agent revenue tracking proves ROI
Real metrics from supervisor teams
See the supervisor dashboard in action
Book a DemoSee Tactful in action for your supervisors
30-minute walkthrough with your dashboards, your SLAs, and your team structure. No slides, no pressure.