Agentic CX Solutions — Built for Your Industry
Stop losing customers to slow, disconnected support. Get infrastructure built for your vertical.
In short
Tactful AI solutions apply one platform to your industry. Ecommerce, financial services, education and hospitality teams bring WhatsApp, Instagram, Facebook comments, webchat and email into one inbox. AI Agents answer routine questions and carry out simple actions, and hand conversations that need a person to your team.
Generic tools force you to adapt. We adapt to you.
Every workflow, compliance rule, and escalation path mirrors how your team actually works.
Pre-built industry workflows
Order tracking, compliance, admissions templates. Go live in under 7 days.
Metrics that matter to you
Recovered revenue, audit coverage, enrolment conversion — your KPIs.
AI trained on your domain
AI understands your vocabulary, processes, and escalation paths.
Choose your industry
Pick your vertical. Get workflows, AI models, and KPIs that match from day one.
Recover carts. Resolve orders. Retain customers.
Automate order tracking, recover abandoned carts and moderate social comments at scale.
AI that works within your compliance requirements.
Governed actions with a manager's approval where you require it, and every action logged.
Scale customer operations 10× without scaling your team.
Handle 10x the volume without 10x the headcount, and ship CX changes in hours.
Resolve every issue. On every channel. In minutes.
Resolve up to 80% of routine conversations without a human. Conversations that need a person are handed over to your team, with the full history.
Convert more enquiries into enrolled students.
Answer admissions enquiries, route students to the right department and handle enrolment spikes.
Turn every guest interaction into a 5-star experience.
Answer guests at any hour, take booking requests and personalise guest communication.
Elaraby brought 19 social channels into one inbox with Tactful AI and reached a 100% response rate. Read the Elaraby case study
Not sure which solution fits?
Talk to our team. We'll show you the platform configured for your specific industry, use cases, and team structure.
What are you trying to solve?
Pre-built workflows, AI training, and analytics for your challenge.
Social Media Management
Classify and respond to thousands of social comments at launch speed.
Digital Sales
Detect intent, recover carts, convert conversations into revenue.
Customer Service
Omnichannel resolution infrastructure. Unify channels, route intelligently, and resolve issues in-conversation.
Built for every role in your CX organisation
Tools, visibility, and automation for every CX role.
Agents
One inbox, AI-assisted replies, full customer context
Supervisors
Real-time monitoring, QA tools, live intervention
Ecommerce Managers
Cart recovery, revenue analytics, social moderation
CX Managers
Dashboards, visual workflows, team performance
IT Teams
APIs, integrations, security, SSO, data governance
CX Consultants
Deployment templates, ROI frameworks, best practices
Every solution is powered by the same platform
Inbox, AI agents, analytics, automation — configured for your industry.
See Tactful in action for your business
30-minute walkthrough with your channels, your data, and your use cases. No slides, no pressure.