100% of comments answered. Zero left behind.
Social channels generate thousands of comments during every launch, campaign, and flash sale. Tactful classifies every comment by intent, captures hidden revenue, and ensures no customer is left waiting.
Social media is your biggest CX channel — or your biggest risk
Every unanswered comment is a missed sale or public complaint.
of consumers use social for customer service
Microsoft, 2024expect a response within 60 minutes
Sprout Social, 2024more reach for negative vs positive comments
Edelman Trust Barometerlost annually to poor customer experience
NewVoiceMediaWhat social media teams deal with every day
Comment floods at launch
5,000+ comments per hour. Manual moderation fails instantly.
Purchase intent buried in noise
23% of comments signal buying intent. Without AI, revenue hides.
Complaints escalate publicly
Unanswered complaints reach 3x more people than praise.
Manual classification doesn't scale
Agents read, tag, and route every comment. Unsustainable at volume.
Social media management built for outcomes, not just monitoring
Classify every comment in real time
AI tags intent on arrival. No delay, no backlog.
Capture 100% of purchase intent
Detect revenue signals and auto-reply with pricing and links.
Catch complaints before they go viral
Negative sentiment flagged and routed in seconds, not hours.
Auto-respond to common questions
AI answers pricing, shipping, and availability with brand-safe copy.
Moderate at launch speed
Full coverage at peak volume. Every comment handled instantly.
Track social ROI in real time (Early Access)
See which comments drive revenue and measure team performance live.
3,847 comments classified. Zero missed.
Purchase intent to sales, complaints to agents, spam hidden — all in real time.
- Every comment classified by intent within seconds
- Purchase intent auto-replied or routed to sales
- Complaints flagged and escalated before going viral
From comment to sale in under 60 seconds
Detect intent, auto-reply with pricing, and route high-value leads to sales.
- Detects purchase intent across 12+ languages instantly
- Auto-replies with pricing, availability, and buy links
- High-value leads routed to sales agents in real time
@style_lover: "How much is the gold pendant? Ship to Dubai?"
Confidence: 94% · Product: Gold Pendant · Intent: Price + Shipping
"$129, free shipping to Dubai over $75" + direct purchase link
High-value lead flagged · Agent #3 assigned · DM conversation started
Customer purchased via link · $129 revenue attributed to Instagram
See how Tactful handles your social volume
Bring your busiest channels. See real-time classification and intent capture live.
Manual operations vs. CX infrastructure
The business case for AI-powered social management
$297K/month captured from comments
78% of comments handled by AI
Seconds, not hours, to detect issues
Real metrics from live social deployments
See these results with your own social channels
Book a DemoAlso explore
See Tactful in action for your social channels
30-minute walkthrough with your social accounts, your moderation rules, and your engagement goals. No slides, no pressure.