Integrations — Connect Tactful AI to Shopify, Odoo and Your Own Systems
Native connectors for Shopify and Odoo. APIs, webhooks and custom builds for everything else, set up by Tactful's team.
In short
Tactful AI connects to Shopify and Odoo through native connectors. A customer portal API and SDK let your developers work with the platform directly. Tactful's team connects your CRM, ERP and other systems through APIs, webhooks and custom builds, scoped with you during onboarding.
What connects and how
| System | How it connects |
|---|---|
| Shopify | Native connector |
| Odoo | Native connector |
| Customer portal API and SDK | For your developers |
| Custom tools and MCP | Built for your AI Agents |
| CRMs, ERPs, custom APIs and webhooks | Connected by Tactful's team for your setup |
These connections let AI Agents for customer service look up data and act in your systems. Plans and pricing are based on your monthly conversations and brands.
Map. Connect. Go live. Across your systems.
API calls, webhooks, custom logic and AI steps, configured by Tactful's team into flows that span your systems.
Workflows that span your systems.
API calls, webhooks, custom logic and AI, connected in CX Studio and configured for you.
WhatsApp automation configured for youYour systems. Connected via API.
Native connectors for Shopify and Odoo. Tactful's team connects the rest through APIs and webhooks.
Messaging Channels
Ecommerce
CRM & Support
Payments
Enterprise Systems
Analytics & Data
A customer portal API and SDK for your developers.
Your developers can create tickets and track their progress from your own customer portal or app.
- Create tickets from your own customer portal or app
- Track ticket status so customers can follow progress
- New tickets land in the Service Desk, where your team works them
Ticket creation
Open tickets from your portal or app
Ticket tracking
Show customers where their ticket stands
When connectors aren't enough, Tactful builds custom tools.
Custom tools and MCP connections are built for your AI Agents by Tactful's team, and every action they take is logged.
Custom tools
Built by Tactful's team so your AI Agents can look up data and act in your systems.
Reusable functions
Shared logic used across all flows — eligibility checks, price calculations, compliance rules.
Multi-flow orchestration
Chain workflows and pass data between flows, configured for your process by our team.
Inbound webhooks
Receive events from external systems and route them into canvas flows automatically.
REST API
Full REST API for external systems — read conversations, trigger actions, manage configurations.
Execution audit
Every execution logged — input, output, duration, errors. Roll back instantly.
See how your systems connect
Native Shopify and Odoo connectors, plus APIs, webhooks and SDK. See how.
Every integration governed. Every execution logged.
Every API call, webhook, and code execution — authenticated, encrypted, scoped, and audited.
- OAuth 2.0 and API key auth for all external connections
- Scoped permissions — each integration accesses only what it needs
- Encryption at rest and in transit for all data flows
- Every action logged — every API call, webhook and custom tool run
- Role-based access — who can create, edit, activate flows
- Data residency options for regulated industries
Integration questions
Is there an AI customer service API for custom integrations and workflows?
Yes. Tactful AI offers a customer portal API and SDK for your developers. For deeper work, Tactful's team builds the connections your setup needs, such as CRM, ERP or order-system links, through APIs, webhooks and custom builds. We scope each connection with you during onboarding, so it fits your process and data.
Can AI Agents run custom workflows through APIs and webhooks?
Yes. Tactful's team builds custom tools and MCP connections for your AI Agents, so they can look up data and carry out actions in your systems through APIs and webhooks. Each connection is scoped with you for your setup. Every action is logged, and sensitive steps can require a manager's approval.
Do you support custom webhooks and REST APIs for incident management or ChatOps tools?
Yes. Tactful's team connects incident management and ChatOps tools through custom webhooks and REST APIs, built for your setup and scoped with you. For example, a flow can open an incident in your tool when a conversation matches set conditions, or post an alert to your team's chat channel.
Does the platform offer workflow webhooks and external request actions?
Yes. CX Studio flows can send outbound webhooks and make external requests to your systems, and inbound webhooks can start a flow. Tactful's team builds these connections for your setup and scopes them with you during onboarding. Every request is logged with its input, output and result, so you can trace what happened.
Disconnected systems slow your team down. Connect the systems your team relies on.
Cross-system workflows, set up by our team. 130M+ engagements with real-time CRM and payment data.
30-minute personalised walkthrough. No slides, no pressure.