Integrations & Orchestration

CX Integrations & Orchestration — Your Entire Tech Stack, One Canvas

Call APIs, fire webhooks, run custom code, embed AI — orchestration native to your CX stack.

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+80M

Events processed

Canvas

Visual orchestration

SDK

Full runtime access

Code

Custom JS execution

Automation Canvas

Orchestrating your entire stack

APIs

REST · GraphQL

AI Engine

Intent · NLP

Webhooks

Inbound · Outbound

{ } Code

JavaScript runtime

SDK

Full platform access

Functions

Reusable logic

Connected Systems

ShopifySalesforceStripeSAPHubSpotWhatsAppJiraCustom

Visual Workflow Canvas

Drag. Connect. Deploy. Across every system.

Call any API, run JavaScript, fire webhooks, embed AI — workflows that span your entire stack.

app.tactful.ai/integrations

23 connectors

Integration Hub Active

Order Fulfillment

+ Add

Zero-code · Real-time sync

1.2M events/mo · Full audit trail

app.tactful.ai/integrations

Active

Order Fulfillment Active

Shopify

Order events

Connector

Map & validate

Unified Inbox

Route message

Send Reply

Any channel

Audit Trail

Full trace

23 connectors · 1.2M events/mo

API Calls

Call any REST endpoint

Webhooks

Push events externally

Custom Code

Run JS at runtime

AI Nodes

Intent, sentiment, NLP

SDK Access

All platform services

Timers

SLA & delay logic

Workflow Orchestration

Build workflows that span your entire stack.

API calls, webhooks, code, AI — connected on the Canvas.

Explore Automation Canvas

Pre-Built Connectors

Your systems. Connected via API.

Drop-in connectors for platforms you use. API node for the rest.

Messaging Channels

WhatsApp BusinessFacebook MessengerInstagram DMWeb ChatEmailSMSIn-App Messaging

Ecommerce

ShopifyOdooWooCommerce (via API)Magento (via API)BigCommerce (via API)Salla (via API)Zid (via API)Custom via API

CRM & Support

Salesforce (via API)HubSpot (via API)Zoho CRM (via API)Zendesk (via API)Freshdesk (via API)Microsoft Dynamics (via API)Custom via API

Payments

Stripe (via API)PayPal (via API)Adyen (via API)PayTabs (via API)Tap Payments (via API)Custom via API

Enterprise Systems

SAP (via API)Oracle (via API)Workday (via API)ServiceNow (via API)Jira (via API)Custom ERP (via API)Custom via API

Analytics & Data

Google Analytics (via API)Segment (via API)Mixpanel (via API)Power BI (via API)Tableau (via API)Custom Webhooks

Runtime SDK

Full SDK for every platform service at runtime.

Full platform access at runtime — conversations, profiles, knowledge base, and agent state.

Read/write access to conversations, customers, tickets, knowledge base
Query real-time operational state — agent availability, queue depth, SLA status
Trigger other automation flows programmatically
Write reusable functions shared across all flows
Access channel-specific features — send templates, rich messages, carousels
All SDK calls audited and permissioned — same governance as UI

Conversations

Messages, state, assignments, notes, history

Customers

Profiles, tags, segments, satisfaction data

Knowledge Base

Query FAQs, articles, intent mappings

Analytics

Real-time metrics, queue state, SLA data

Channels

Send messages, templates, rich media

Agents

Status, skills, workgroups, availability

Automation

Trigger flows, share state, orchestrate

Service Desk

Create tickets, update status, assign

Custom Code Node — Runtime SDK

// Access any platform service at runtime

const customer = await sdk.customers.getByConversation(convId);

const order = await api.get(`/orders/${customer.lastOrderId}`);

// Apply business logic

if (order.refundEligible && order.total < 200) {

await sdk.actions.execute('refund', { orderId, amount: order.total });

}

Custom Code & Functions

When connectors aren't enough, write code.

JavaScript at runtime with full SDK access. Reusable functions shared across all flows.

Inline code nodes

Write JavaScript inside a canvas node with full conversation context and SDK access.

Reusable functions

Shared functions across all flows — eligibility checks, price calculations, compliance rules.

Multi-flow orchestration

Chain workflows, pass data between flows, and build layered orchestrations from code.

Inbound webhooks

Receive events from external systems and route them into canvas flows automatically.

REST API

Full REST API for external systems — read conversations, trigger actions, manage configurations.

Execution audit

Every execution logged — input, output, duration, errors. Roll back instantly.

Connect your stack in minutes

API, webhooks, and SDK — everything connects. See how.

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Security & Governance

Every integration governed. Every execution logged.

Every API call, webhook, and code execution — authenticated, encrypted, scoped, and audited.

OAuth 2.0 and API key auth for all external connections
Scoped permissions — each integration accesses only what it needs
Encryption at rest and in transit for all data flows
Full audit trail — every API call, webhook, and code execution logged
Role-based access — who can create, edit, activate flows
Data residency options for regulated industries

Connection Health

All integrations monitored

Shopify

OAuth 2.0

Healthy

Salesforce

OAuth 2.0

Healthy

Stripe

API Key

Healthy

WhatsApp Business

OAuth 2.0

Healthy

Custom ERP

API Key

Degraded

All connections encrypted · TLS 1.3 · Full audit logging

Integrations

Disconnected systems slow your team down. Connect your entire stack today.

Cross-system workflows in minutes. 80M+ engagements with real-time CRM and payment data.

+80MEngagements Processed

+78%Automation Rate

+25%Recovered Orders

Book a Demo Explore Automation

30-minute personalised walkthrough. No slides, no pressure.