AI that works within your compliance requirements.
Financial services teams face a unique challenge: delivering fast, personalised customer experiences while maintaining strict compliance and full audit coverage. Tactful unifies every channel with governed AI actions that meet regulatory standards.
The financial services CX gap is eroding trust
Falling short on digital CX doesn't just cost revenue — it costs trust.
of banking customers prefer digital channels
Deloitte Digital Banking, 2024average wait time for financial service calls
Forrester, 2024annual cost of poor CX in financial services
Qualtrics XM Institute, 2024would switch after one bad financial experience
PwC Future of CX
What financial services teams deal with every day
Compliance overhead
Manual checks slow every resolution and drain agent capacity.
High-stakes interactions
One dispute error risks regulatory action and customer trust.
Legacy system complexity
Agents juggle 5+ systems to resolve a single enquiry.
Audit gaps
Fragmented tools turn audit prep into weeks of manual work.
Turn compliance into a competitive advantage
Pass every audit, every time
Every AI action logged. Audit prep drops from weeks to minutes.
Reduce dispute resolution time by 61%
AI triages by urgency and routes to specialists with full context.
Zero compliance blind spots
Real-time sentiment analysis flags fraud and regulatory risk automatically.
Secure escalation with full context
Specialists receive compliance metadata — zero context lost on handoff.
Spot bottlenecks before customers feel them
Live analytics surface quality drops and risk concentrations instantly.
Automate 78% of routine account queries
Balance checks, statements, card status — resolved with built-in compliance.
How a compliance-sensitive interaction flows
Every step governed, every action logged.
Customer contacts via WhatsApp
Suspicious transaction reported on WhatsApp.
AI verifies identity (governed step)
MFA validated before any account data is shared.
AI triages: fraud vs billing vs general
Fraud indicators trigger elevated protocol automatically.
Routes to specialist with full context
Fraud team receives identity, transaction details, and risk score.
Agent resolves with governed actions
Refund, card block, merchant flag — all within policy rules.
Auto-documented for compliance review
Timestamps, action logs, and policy references — instant audit trail.
I see a $847.50 charge from "ELCTRNX-GLOBAL" on Dec 15 I didn't make.
AI: Found: $847.50, Dec 15, ELCTRNX-GLOBAL (#ECG-4421). Initiating dispute. Card flagged for monitoring.
AI: $847.50 provisional credit applied. Case #DSP-78421 created. Updates within 48h. Block this merchant?
Yes, block them. Thanks for the quick help.
Resolve disputes with full audit trail
Dispute filed, credit applied, audit logged — under a minute.
- Auto-retrieves transaction details from core banking
- Provisional credit applied within policy rules
- Fraud patterns trigger specialist escalation
Secure self-service for account management
MFA-verified account changes — no branch visit, no hold time.
- Multi-factor identity verification in-conversation
- Governed address, limit, and card changes
- Automatic PII masking in all logs
MFA completed · Device recognised · IP verified
Address change · 142 Oak St → 78 Elm Ave
Logged · Confirmed · PII masked
See Tactful handle your compliance-sensitive interactions live.
30 minutes. Your compliance framework, your channels.
Manual operations vs. CX infrastructure
The business case for compliant CX infrastructure
Weeks of prep reduced to minutes
61% faster resolution, higher retention
Free agents for advisory, not routine
Real metrics from regulated environment deployments
Ready to transform your financial services CX?
Join financial institutions delivering compliant, fast service at scale.
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See Tactful in action for your institution
30-minute walkthrough with your channels, your compliance requirements, and your workflows. No slides, no pressure.