Digital Business CX — Scale Operations 10× Without Scaling Your Team
AI infrastructure that absorbs growth and turns support into revenue.
In short
Tactful AI helps digital businesses such as apps, fintechs and online services handle growing support volume. In-app chat, WhatsApp, Instagram and email arrive in one inbox. AI Agents resolve routine requests and trigger follow-up messages, and conversations that need a person go to your team with the full history.
The digital CX gap is widening — fast
Support volume grows exponentially. Team scaling doesn't.
of consumers expect companies to anticipate their needs
Salesforce State of Connected Customer, 2024of support requests could be automated with AI
Gartner, 2024increase in digital support volume since 2020
McKinsey Digital CX, 2024lost annually to poor digital customer experience
NewVoiceMedia/Vonage, 2024
Scaling support without scaling headcount
Scaling without headcount
User base grew 10× but support can't keep up.
Engineering dependency
Every workflow change needs an engineering sprint. 3-week waits.
Tool fragmentation
Five disconnected tools. No single source of truth.
No operational visibility
Data is 24 hours stale. Issues become crises unnoticed.
Six outcomes that turn support into a growth engine
Ship CX changes in hours, not sprints
No-code CX Studio flows, configured for you during onboarding.
Go live in under 7 days on your existing stack
REST API and webhooks. Connects to Shopify, Odoo, your CRM and other systems.
See problems before customers report them
Real-time dashboards surface volume, sentiment, and bottlenecks live.
Resolve up to 80% of routine queries without human agents
AI handles resets, billing, and feature queries end to end. Conversations that need a person are handed over to your team, with the full history.
End the mis-route chaos that burns agent hours
AI classifies topic, language, and priority -- every conversation lands with the right team in under one second.
Scale AI with governance guardrails
Every automated action follows your rules, and every action is logged.
Scale without hiring
Your next 10× growth spike should not require 10× the support team.
Illustrative example
Conversations that need a person are handed over to your team, with the full history.
Getting a 429 rate limit error on /v2/users. We’re only making ~200 req/min.
AI: Your Growth plan has a 150 req/min limit. You're hitting 203 req/min on average.
AI: I can upgrade to 500 req/min (Scale), or share a batching guide. Which do you prefer?
Let’s do the upgrade — we’ll need the headroom.
Automate up to 80% of support volume without hiring
AI diagnoses issues, checks usage, and processes upgrades — under 20 seconds. Conversations that need a person are handed over to your team, with the full history.
- Resolves API errors, account issues, and onboarding queries
- Pulls real-time data from product, billing, and usage systems
- Surfaces upsell opportunities during live conversations
Trigger outreach before users even ask
Detect behavioural signals, trigger contextual outreach on the right channel.
- Behaviour-triggered messaging from product events
- Onboarding nudges when users stall at key steps
- Smart trial-to-paid conversion sequences
User stalled at onboarding step 3 · 48h inactive
In-app nudge: "Need help with API setup?" + guide
Completed onboarding · Active on day 3
See how Tactful scales with your product — not your headcount.
30 minutes. Your APIs, your workflows. No slides.
The business case for AI-powered CX
Up to 80% of routine tickets resolved by AI Agents
CX Studio flows, configured with our team
Catch at-risk customers in real time
Before: about $15 per ticket handled by an agent (your cost today). After: up to 80% of routine tickets resolved by AI Agents, and your team handles the rest. Your bill stays the same as volume grows: AI is included in your conversation band. Estimate your savings
Related Use Cases
See Tactful in action for your business
30-minute walkthrough with your channels, your integrations, and your workflows. No slides, no pressure.
- Your APIs connected
- AI handling your support volume
- Cost model with your numbers