CX Platform for IT Teams — Deploy Fast, Integrate Anything, Stay in Control
REST API, SSO, role-based access and a log of every action. Connects to Shopify, Odoo, your CRM, ERP and other systems. A platform your security team will approve and your CX team will love.
Your CX stack shouldn't be your biggest headache
Vendor sprawl
12 tools. 12 auth systems. 12 update cycles.
Security gauntlet
Every vendor is an 8-week security review.
Ticket floods
CX team files IT tickets for every routing change.
Hidden costs
Integration maintenance burns 35% of IT capacity.
One platform, one integration point
12 point tools. Each with its own integration, auth, and contract.
Single platform handles inbox, automation, analytics and ticketing, with API and webhook integrations to the rest of your stack.
- Replaces 12+ vendor integrations
- Connects to Shopify, Odoo, your CRM, ERP and other systems
- One vendor, one contract
Pass security review in days, not months
Vendors lack SSO or audit trails. 8-week review cycles.
SSO, role-based access and a log of every action.
- SSO integration from day one
- Role-based access with granular permissions
- A log of every action
Data hosted on AWS in the EU · every action logged in the conversation history · access managed by workgroup
Stop getting tickets for CX changes
Business teams can't make routing or workflow changes without IT.
Flows built in CX Studio with our team. IT sets the boundaries.
- No-code CX Studio flows, configured for you during onboarding
- IT defines guardrails and approvals
- Flows are set up with Tactful AI; IT defines the scope
Connect CX to the revenue pipeline
Siloed CX tools. No API access. Revenue impact invisible.
REST API and webhooks push CX data into your existing stack.
- REST API with full documentation
- Webhook events for conversations and sales
- Connects to Shopify, Odoo, your CRM and other systems
See the platform your security team will approve
SSO, RBAC, audit trails, and API-first design in one platform.
Manual operations vs. CX infrastructure
The business case for unified CX infrastructure
12 tools → 1 platform
CX changes inside IT guardrails
Security review in days
Enterprise-grade, battle-tested
See the architecture your security team will approve
Book a DemoBuilt on proven CX infrastructure
See Tactful in action for your infrastructure
30-minute walkthrough covering APIs, integrations, SSO, and deployment options. No slides, no pressure.