AI < > Agent Handover
Create Tickets & Transactions
Realtime AI Recommendation
Voice Call Control
& Wrap up Notes
Customer's Interactions History
Previous Tickets & Transactions
Agent Info & Status Controls
As of 2017, the MENA e-commerce market reached $8.3 billion, with an average annual growth rate of 25%, e-commerce in the region has been growing slightly of the global average. In order to compete in this space, businesses have to adopt a customer-centric approach with a focus on delivering the best service across all channels. We at Elaraby have worked with Tactful to build a comprehensive customer experience platform to manage and deliver the best customer experience across all digital platforms, since started we have seen spectacular improvements in customer satisfaction, online conversion, and operations efficiency. The results have been exceeding our expectations on all fronts.
Head of Digital & Omnichannel at ELARABY GROUP
In the hospitality sector, we see great benefits of using AI in various aspects of the business including customer experience as well as the automation of processes. We also know that the best marketing we can do is to provide our guests with exceptional service and build a strong relationship with them. We believe using Tactful AI technology won’t only help us connect with our customers, we will also be able to understand their needs and always deliver the experience they are expecting from us.
Director of Communication at Fairmont Raffles Hotels International
Sigma-Fit is a Techwear company and we adopted AI to be at the core of our business operations as well as customer experience management. Using Tactful we were able to provide our customers with all the necessary channels to help them communicate as well as doing business with us. Tactful AI technology helped us provide the best experience across all these channels in a very cost effective way.
Omar El Metwally
Managing Director and Co-Founder