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customer care

9 Essential Tips for Excellent Customer Service

It doesn’t matter if you are selling the best products, or your care team received proper training, what matters is your customers and what they will recall about your company, and the whole experience they had while interacting with your care team.

customer care

AI as a solution for customer care, can it be real or just pure sci-fi?

With omnichannel taking control of business providing customers with a seamless care experience and giving them the freedom to choose their preferred channel to reach your business, and since artificial intelligence is now a demand to offer a smart service. One wonders what would happen if these two are combined together.

Omnichannel Benefits

4 key reasons why you should adopt omnichannel in business

Omnichannel?! Does this ring a bell? You might have heard about it during a meeting with your sales team, or came across it while reading an article about new trends of marketing.

What actually is omnichannel and can it be beneficial to your business?

multichannel vs omnichannel

6 critical differences between omnichannel & multichannel

So you are running a big business and have been hearing lately about multichannel and omnichannel customer care but you are completely indecisive about which to choose for your business.

I am not gonna lie to you, it’s not an eeny-meeny-miny-moe decision, you can’t just flip a coin and choose one. You need to have a clear picture of each, and what can each one do for your business.

That’s why in this article, I am going to present you with the key differences between multichannel and omnichannel but first let’s explain the meaning of each.