Simpler, Better and Modern Customer Service

AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity

AI-powered and effortlessly configurable customer service platform

Unified Contact Centre Platform
Omnichannel Customer 360

Powering millions of conversations every month

Versatile and integrated platform to transform your customer service operations at scale

Modernise voice call centre with digital

Integrate digital channels alongside voice, enabling a smooth transition to a more versatile contact centre.

Conversational customer service

Elevate customer engagement with conversations across all channels for personalised customer experiences.

Risk and disruption free digital transformation

Upgrade from legacy systems to a modern cloud contact centre platform with ease and minimal disruption.

Personalised & automated customer support

Empower customers with AI self-service options, reducing wait times and boosting satisfaction 24/7.

Integrated platform that is easy to configure, use, and maintain

Boost your agents’ productivity & supercharge your customer satisfaction with a unified platform integrated with your business tools.

Voice, Digital and Social Channels

Works with all customer channels for consistent customer service experiences.

A single pane of glass to manage all customer interactions and full integration with business tools to boost agent productivity, well-being and First Contact Resolution (FCR).

Flexible and real-time controls to assist supervisors in maintaining outstanding customer service and agents’ productivity.

Advanced and easy-to-use routing engine for swift and personalised customer experience across all voice and digital channels.

Keep supervisors informed with real-time metrics and actionable insights to maintain a high standard of customer service.

Integrated platform that is easy to configure, use, and maintain

Boost agents’ productivity & supercharge customer satisfaction with a unified platform integrated with your business tools.

Voice, Digital and Social Channels

Works with all customer channels for consistent customer service experiences.

A single pane of glass to manage all customer interactions and full integration with business tools to boost agent productivity, well-being and First Contact Resolution (FCR).

Flexible and real-time controls to assist supervisors in maintaining outstanding customer service and agents’ productivity.

Advanced and easy-to-use routing engine for swift and personalised customer experience across all voice and digital channels.

Keep supervisors informed with real-time metrics and actionable insights to maintain a high standard of customer service.

Supercharge your customer service operations using AI-powered automation that is easy to configure and maintain

Supercharge operations using AI-powered automation

Powerful No-Code Studio for Easier & Smarter Automations

Customer service teams use Tactful’s no-code Automation Studio to effortlessly design, test and deploy workflows that eliminate complexity and boost efficiency.

Drag-and-drop builder

Quickly create automated workflows without technical expertise.

AI-powered automation

Leverage AI to streamline repetitive tasks and improve response times.

Pre-built templates

Start quickly with ready-made templates for common contact centre tasks.

Integration-friendly

Connect with existing tools like CRMs and ticketing systems easily.

Guaranteed Results with Industry-Specific AI Models

Tactful provides access to AI models from OpenAI, Azure, Google and many more to empower businesses with proven, industry-specific solutions.

Faster deployment

Implement AI models quickly, reducing time to market and complexity.

Easy configurations

Configurable models to meet unique business requirements and goals.

Flexible AI integration

Leverage advanced language models for more natural customer interactions.

Azure AI model catalog

Access a wide range of models to suit various business needs.

Boost Customer Satisfaction with Intelligent Routing

Tactful’s AI-driven routing directs interactions across voice and digital channels, reducing wait times and improving satisfaction.

Integrated with voice and digital

Supports phone calls, website chat, social media, and more.

Custom routing rules

Tailor routing logic based on business needs, customer type, or urgency.

AI-driven scalability

Manage high volumes without compromising service quality.

Priority handling

Route high-priority customers or inquiries to specialised agents.

Multilingual and Functional Conversational Chatbots

Tactful’s multilingual chatbots provide seamless AI-powered support, improving accessibility and customer satisfaction.

Multilingual support

Engage customers in their preferred language to reduce barriers.

AI-powered conversations

Deliver natural, context-aware interactions with advanced language processing.

Rich experience

Multiple formats and interactive media to enrich customer experience.

Seamless handoff to agents

Smooth transitions from chatbot to human agents when needed and auto escalation.

Messenger Hospitality Bot

Seamless, Personalised, and Conversational Self-Service

Tactful’s conversational self-service chatbots lets customers resolve issues independently with AI, boosting convenience and cutting costs.

24/7 self-service

Provide customers with round-the-clock support for faster resolution.

Customisable experiences

Tailor self-service flows to meet specific customer and business needs.

Functional self-service

Create self-service that adds value by actually resolving customer requests.

Personalised service

Tailor experience based on customer's journey and history.

WhatsApp Banking Bot

Automation Across the Entire Customer Journey

Automations across the whole customer service operations to automate routine tasks, reducing manual work, and free team’s to focus on high-value customer interactions.

Notifications and alerts

Notify and escalate critical incidents to supervisors and managers.

Automated requests routing

Create flows to direct customer's requests to the relevant team.

Automated follow-ups

Create flows to automate follow up info gathering and process progression.

Unify and harmonise

Synchronise systems in realtime to eliminate silos and fragmentation.

Talk with an expert to see firsthand how you can transform your contact centre today!

Guaranteed positive impact for your business, team and customers

Seamlessly transform your customer service, enhance operations, and boost customer satisfaction and team wellbeing.

Simple to implemente & maintain

Rapid time to market, deploy swiftly and start delivering incremental value from day one.

Extend your contact centre operations

Use AI, automation, and integrations to cut costs and increase customer loyalty.

Transformation without disruption

Integrate seamlessly, upgrade your current setup without interruptions.

Stay ahead of your market

Access enterprise-grade technology at an affordable cost, easy to configure and maintain.

Consistent omnichannel customer experience

Empowered and stress free agents

Informed supervisors

Boost operations with actionable insights

Effortlessly configurable and maintainable

Deliver exceptional customer experiences with fast, personalised support powered by AI.

  • Consistent communication across channels.
  • Reduced wait times with intelligent routing.
  • Quick resolutions via AI-driven self-service.
  • Seamless engagement for improved satisfaction.

 

Empower agents with AI tools and a unified inbox to streamline interactions and boost efficiency

  • Unified view of customer conversations across all channels
  • AI suggestions for quick, accurate responses
  • Automation to reduce manual tasks
  • Easy access to customer history for personalised support
  • Real-time collaboration with supervisors and team members

Enhance supervisor capabilities with real-time monitoring, performance insights, and efficient coaching tools.

  • Centralised dashboard for tracking all interactions
  • Real-time analytics to monitor agent performance and productivity
  • Instant tools for offering live support and coaching
  • Customizable alerts and notifications for proactive management
  • Optimised resource allocation and escalation management

Empower customer service managers to optimise operations and drive continuous improvement with data-driven insights.

  • Risk free transformation and immediate results
  • Tools and reports to set, track, and achieve KPIs
  • Insights into customer trends and service bottlenecks
  • Seamless integration with existing systems
  • AI-powered process improvement recommendations

Equip system admins with a secure, scalable platform that simplifies integration and maintenance.

  • Seamless integration with CRM, ticketing systems, and more
  • Scalable architecture to support growth without added complexity
  • No-code/low-code environment for quick customisations
  • Strong security controls to safeguard sensitive data
  • Detailed logs and monitoring tools for complete system oversight

Made with everyone in mind

Deliver exceptional customer experiences with fast, personalised support powered by AI.

Empower agents with AI tools and a unified inbox to streamline interactions and boost efficiency.

Enhance supervisor capabilities with real-time monitoring, performance insights, and efficient coaching tools.

Empower customer service managers to optimise operations and drive continuous improvement with data-driven insights.

Equip system admins with a secure, scalable platform that simplifies integration and maintenance.

What our customers & partners say

Partner with confidence, grow with trust

Join a partnership that’s built on trust, innovation, and shared success

More than just a vendor

At Tactful AI, we are more than just a vendor – we are committed to empowering our partners with innovative solutions and dedicated support. Our program fosters long-term growth, helping you leverage our expertise, expand your network, and co-create impactful solutions that drive success. Let’s grow together.

Empower your clients with innovative solutions

Offer cutting-edge customer engagement tools that drive client success and growth.

Leverage your network for shared success

Connect businesses with Tactful to enhance customer journeys and build lasting partnerships.

Enhance customer experience through expert guidance

Provide strategic insights and seamless integration to help clients transform their operations with Tactful.

Collaborate to drive innovation together

Work closely with Tactful to integrate advanced technologies, co-creating impactful solutions that benefit everyone.

Become a partner

Find your local partner

Find the right partner to help with licensing, managed services, implementation, or building integrations on Tactful.

Whether you need support for a small project or a strategic solution, our partners will help you make the most of Tactful’s platform.

Comprehensive managed services

Get expert support to manage and maintain your Tactful platform efficiently and hassle-free.

Customer experience and conversational design

Enhance user interactions with expert conversational design that delivers seamless, intuitive experiences.

Expert training and onboarding

Receive hands-on training to empower your team and maximize your platform’s potential.

Custom integration and development

Develop bespoke integrations to connect Tactful with your existing systems and boost functionality.

Get matched with a certified partner

Frequently asked questions

What is a cloud contact centre solution?

A cloud contact centre solution is a customer service platform hosted in the cloud, allowing businesses to manage communications over channels like phone, email, chat, and social media without on-site hardware. It offers scalability, flexibility, and advanced features to enhance customer experience.

Cloud contact centre providers offer platforms for managing customer interactions online that deliver scalable, omnichannel customer support solutions without the need for traditional on-premise infrastructure. Tactful AI is one of the leading providers that brings enterprise capabilities to SMEs. However, other providers are designed for large enterprises only like Amazon Connect, Genesys Cloud CX, and Cisco Webex Contact Centre. 

A cloud contact centre is hosted online, providing access from anywhere and easy scalability, while an on-premise contact centre requires physical hardware and maintenance at a specific location. Cloud solutions reduce upfront costs, offer automatic updates, and enhance flexibility compared to on-premise systems.

Enhance customer experience by using cloud contact centre technology to provide seamless, omnichannel support. The cloud enables agents to access customer data in real-time, personalise interactions, and utilise AI-powered tools like chatbots, leading to faster resolutions and higher customer satisfaction.

To migrate to a cloud contact centre, evaluate your current systems, select a compatible cloud provider, and develop a detailed migration plan. Address data transfer, integrate existing tools, train staff, and test thoroughly to ensure a smooth transition with minimal service disruption.