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Built for: CX Consultants

CX Platform for Consultants — Deploy Proven CX Infrastructure for Your Clients

Industry starting points, flows configured with our team, and real-time analytics for ROI reporting. Give your clients measurable results, faster.

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+40%
CSAT Improvement
40–80%
Effective Automation
61%
Faster Response Time
130M+
Engagements Processed
The Reality

Every engagement shouldn't start from zero

80%
start from scratch

Blank slate

Different tools per client. No playbook. Start from scratch.

4-6mo
avg implementation

Slow time-to-value

4-6 months before the client sees results.

62%
demand ROI in 90 days

ROI pressure

Clients want proof in 90 days. You're still configuring.

45%
time on maintenance

Maintenance trap

Post-launch, you're still fixing their workflows.

Address Hotels + Resorts logoMinistry of Foreign Affairs Ghana logoMubadala logoBirmingham City Council logo2B logoSigma Fit logoErada Finance logo2S Home Wear logoAccor logoNiños logoLucky One logoELARABY logoWUZZUF logoAdrian logoSimplex logoShabka logoBosta logoValu logoRaneen logo
Client Deployment
New client: Client A · Illustrative example
In Progress
01
Starting Point Selected
Ecommerce
Done
02
Client Config
Client A
Done
03
Workflows Customised
Routing, CSAT, automation
Done
04
Testing
Sandbox simulation
In Progress
05
Go Live
Production + baseline capture
Pending
Go live in under 7 daysOn track for go-live
Goal

Go live in under 7 days

Blocker

No templates. Every engagement is custom. 4-6 months to first results.

Resolution

Industry starting points. Flows configured with our team. Go live in under 7 days.

  • Starting points for ecommerce, financial services and education
  • Channels, routing and automation configured with our team
  • Customise — don't build from scratch
Goal

Prove ROI within 90 days

Blocker

No automated measurement. You build reports manually from client data.

Resolution

Automatic baseline capture. Live dashboards. Before/after in one click.

  • Baseline captured at deploy
  • Live CSAT, automation, efficiency per client
  • Before/after report with one click
Client A — 6 Week Report
Illustrative example · auto-generated
Before (Pre-Tactful)
CSAT3.2/5
Avg Response4m 30s
Automation12%
After (6 weeks live)
CSAT4.7/5
Avg Response28s
Automation79%
Improvement Summary
+1.5
CSAT points
-96%
response time
+67%
resolved without handover
Practice Dashboard
Illustrative example · Active Clients: 6 · Avg CSAT: 4.5 · Total Impact: $287K
Client ALive
CSAT
4.7
Revenue
$48K
Client BLive
CSAT
4.5
Revenue
$62K
Client CLive
CSAT
4.3
Revenue
$41K
Client DDeploying
CSAT
---
Revenue
$52K
Client ELive
CSAT
4.6
Revenue
$39K
Client FLive
CSAT
4.4
Revenue
$45K
Goal

Scale your practice, not your headcount

Blocker

Every client is custom. Your team is the bottleneck.

Resolution

Reuse starting points across clients. We configure the flows with you during onboarding.

  • Starting points reused across verticals
  • Clients see results in live reports
  • Focus on strategy, not maintenance
Goal

Hand off cleanly and move on

Blocker

Clients depend on you for every workflow change. Maintenance eats margin.

Resolution

Flows are configured with our team during onboarding; your clients get dashboards and reports.

  • Clients track results in live dashboards
  • Training takes days, not weeks
  • Maintenance replaced by new client revenue
Client View
Client A — Illustrative example
Trigger: New Chat
Route: Check VIP Status
Action: Auto-Reply
Live · set up with Tactful
Consultant Dashboard
Your Practice
0
Pending tickets
Next client
Client B
Starts Monday

See how top consultants deploy 3x faster

Industry starting points, live ROI proof, and flows configured with our team.

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The Transformation

Manual operations vs. CX infrastructure

Time to Go Live
4-6 monthsUnder 7 days
ROI Proof
ManualAutomatic
Clients per Quarter
1-24-6
Post-Launch Maintenance
45%Shared with us

The business case for faster consulting deployments

<7 days
to go live
Faster Deployment

Go live in under 7 days

Starting points+our team=<7-day go-liveIllustrative model — actual results vary
4.2x
proven ROI
Client Retention

Live ROI dashboards keep clients

Auto baseline+live tracking=4.2x ROIIllustrative model — actual results vary
3x
capacity
Practice Scale

3x clients without 3x team

Starting points+guided setup=3x clientsIllustrative model — actual results vary
Proven Results

Real metrics from consulting engagements

+40%
CSAT Improvement
Average across all clients
40–80%
Effective Automation
Conversations resolved by AI, varies by deployment
61%
Faster Response Time
Across all channels
130M+
Engagements Processed
Lifetime, across all customers

See the consultant deployment toolkit

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Platform

Built on proven CX infrastructure

AI Automation
No-code CX Studio flows
Analytics
ROI and performance dashboards
Integrations
API and webhook connections
Unified Inbox
All channels, one workspace

Use Cases

Customer Service
Resolution infrastructure

Industry Context

Customer Service
Resolution infrastructure
Ecommerce
Cart recovery, order tracking
Digital Business
Scale operations with AI

Become a partner

We work with CX consultants who deploy Tactful AI for their clients, and we configure the flows with you during onboarding.

Talk to our partnerships team

Also explore

AgentsSupervisorsEcommerce ManagersCX ManagersIT Teams

See Tactful in action for your clients

30-minute walkthrough showing how Tactful maps to your consulting methodology. No slides, no pressure.

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130M+Engagements Processed
5Industry Verticals
FullPlatform Access