Agentic CX Use Cases — Workflows That Drive Results
From social media moderation to cart recovery to full-service resolution. Each workflow is pre-built, AI-powered, and optimised for conversion — not just efficiency.
Every use case follows the same three-step engine
Whether you're moderating social, recovering carts, or resolving service enquiries — the platform works the same way.
Engage
Every message from every channel arrives in one workspace. AI reads, classifies, and prioritises in milliseconds.
Analyse
Real-time analytics show intent, sentiment, volume trends, and bottlenecks. Your team acts on live data, not yesterday's reports.
Optimise
AI Agents resolve routine queries and governed actions execute in-conversation. Conversations that need a person go to your team, with the full history.
What are you trying to solve?
Each use case includes pre-built workflows, AI training, and analytics tuned to your specific challenge.
100% of comments answered. Zero left behind.
AI Agents auto-reply to Facebook and Instagram campaign comments and hide negative comments automatically. Questions that need a person are routed to your team. Comments and DMs sit in one inbox.
Turn every conversation into a revenue opportunity.
Reply to buyers in seconds on WhatsApp, Instagram and Facebook comments. Recover abandoned carts with governed outreach. AI lead scoring flags hot leads for your sales team, and buyers who need a person are handed over with the full history.
Every enquiry resolved. Every channel unified.
Unify WhatsApp, email, social, and webchat in one inbox. AI routes to the right agent in under a second. Resolve issues in-conversation with governed actions — and measure every outcome.
Not sure which workflow fits?
Every team uses Tactful differently. We'll show you the workflows that match your channels, your volume, and your goals.
These workflows power every industry we serve
Every role gets the tools they need
Every manual workflow is a bottleneck your competitors have already eliminated.
Teams on Tactful automate 40–80% of their CX workflows and achieve 61% faster response times. See these workflows running with your real data.
30-minute personalised walkthrough. No slides, no pressure.