AI that resolves — not just responds.
Your team handles what needs a human touch. AI agents handle the rest — end to end. Understand, retrieve, apply rules, close the issue.
Hi, I need to return a damaged item from order #78932. The box was completely crushed when it arrived.
14:22 · WhatsApp
Chatbots answer questions. AI agents resolve issues.
A chatbot suggests a link. An AI agent processes the refund, confirms the delivery date, and closes the case — within your rules.
- Answers FAQs
- Suggests links
- Escalates everything else
- Suggests replies
- Drafts responses
- Human sends every message
- Understands intent
- Retrieves data
- Executes governed actions
AI that works like your best agent — at scale
Resolve customer issues faster, accurately, and within your rules.
Intent understanding
Analyses the message, identifies intent, extracts key entities — order numbers, dates, products — and determines the resolution path.
Information retrieval
Pulls data from connected systems — order status, account details, availability, policy rules — without human intervention.
Governed execution
Every action works within rules your team defines. Refund limits, approval gates, escalation triggers — configurable and auditable.
Seamless handoff
When human judgment is needed, AI hands off with full context — summary, intent, sentiment, and actions already taken.
Knowledge-driven improvement
Keep your knowledge base updated and the AI stays sharp — accuracy improves as your content grows and workflows are refined.
Full audit trail
Every step, action, and decision — logged. Compliance can trace exactly what AI did, why, and the outcome.
See it in action
Watch an AI agent resolve a return request — step by step.
Hi, I need to return a damaged item from order #78932. The box was completely crushed when it arrived.
14:22 · WhatsApp
Understand → Retrieve → Reason → Act → Verify
Every resolution follows a structured reasoning chain. Transparent, auditable, and governed by your rules.
Understand
Reads the message, identifies intent, and extracts entities (order numbers, products, dates).
Retrieve
Pulls order details, account history, and policy rules from connected systems.
Reason
Applies business rules — eligibility, refund thresholds, SLA requirements — to determine the right action.
Act
Processes the refund, reschedules the delivery, updates the account — and confirms with the customer.
Verify
Confirms the outcome, logs everything for audit, updates the record. If more is needed, the cycle continues.
See AI agents resolve real queries in seconds
AI handles 78% of conversations autonomously. See it working.
Every AI answer is tracked. Every improvement is measured.
Every AI conversation tracked for helpfulness. When accuracy drops, you see exactly what to fix.
- Every AI response rated by outcome — helpful vs unhelpful
- Intent accuracy per topic — know where AI excels and where it needs help
- Daily performance trends and improvement trajectory
- Learning summaries recommend specific training actions
- Gap detection: flags questions AI can't answer confidently
AI Agent Performance
Generated answers · Last 30 days
Intent accuracy improved +3.2% this month. "Delivery complaint" accuracy trending up after 240 new training examples. Recommend adding FAQ entries for payment gateway errors to improve the 85% accuracy on payment intents.
AI handles the routine. Your team handles what matters.
When a customer is frustrated or the situation is complex, your team takes over. AI knows when to step back.
- Order status, returns, refunds — fully autonomous
- Works within rules your operations team defines
- Hands off with full context when human judgment is needed
- Every action logged — full audit trail for compliance
- Faster resolution. Fewer agent touches.
AI agents for every industry
Trained on your knowledge base, connected to your systems, governed by your rules.
Order support — fully autonomous
"Where's my order?" AI retrieves tracking and shares an update in seconds. Returns, refunds, and exchanges handled end-to-end.
Product enquiries and complaints
AI answers product questions from your knowledge base, handles complaints with your resolution policies, and escalates VIPs to senior agents.
Guest services automation
Check-in info, reservations, room service, late checkout — AI handles routine guest enquiries across booking and messaging channels.
Secure, compliant interactions
Account enquiries, transaction verification, card controls — every action runs through compliance checks with mandatory approval gates.
78% of customer enquiries can be resolved without human intervention. Are yours?
AI agents on Tactful resolve autonomously, take governed actions, and escalate intelligently. See them handle your most common requests.
30-minute personalised walkthrough. No slides, no pressure.