AI-Powered Digital Sales — Turn Every Conversation Into Revenue
Tactful AI turns sales conversations on WhatsApp, Instagram, Facebook comments and webchat into revenue. AI Agents reply in seconds, recommend products and capture leads, and AI lead scoring flags the hottest buyers for your sales team. When a buyer needs a person, the AI Agent hands over with the full history. Cart-recovery flows, built for you, remind each shopper one to one.
Every missed conversation is missed revenue
Customers leave when no one responds. Speed drives conversion.
of carts abandoned before checkout — billions lost
Baymard Institute, 2024better conversion when leads contacted within 5 minutes
InsideSales / MIT, 2023higher conversion from messaging vs. email alone
Forrester Research, 2024of buyers leave when they can’t get a quick answer
Forrester Research, 2024Revenue leaks hiding in your conversations
Cart abandonment hemorrhaging revenue
No automated follow-up means abandoned carts become permanent losses.
Buyer questions buried in comments
Manual monitoring misses buyer questions in social comments. Leads go cold before anyone replies.
Slow response kills conversion
Most teams respond in hours. Buyers move on in minutes.
No revenue visibility per conversation
No way to attribute revenue to channels or conversations.
Infrastructure built for sales outcomes
Recover abandoned carts automatically
Automated recovery with personalised messaging and governed discounts.
Score every lead from the conversation
AI lead scoring ranks each enquiry so your sales team sees the hottest leads first, with the full history.
Convert in the first 5 minutes
AI responds with product details, pricing, and checkout links in seconds.
Run governed promotional campaigns
Omnichannel campaigns with automatically enforced discount rules.
Track revenue per conversation (Early Access)
Attribute every sale to the conversation that started it.
Scale sales support without headcount
AI handles product questions and cart recovery at any volume.
2 items ($189) · Headphones + Case · 15 min ago
WhatsApp · SAVE10 code (10% off) · Timed at 15 min
Checkout link clicked · Discount applied · $170.10 recovered
Win back abandoned checkouts automatically
Personalised follow-up with governed discounts, on the right channel, within the conversion window.
- Behaviour-triggered outreach on the preferred channel
- Governed discount rules prevent excessive offers
- Smart timing sequences based on purchase history
Convert social engagement into actual revenue
AI Agents reply to every comment, AI lead scoring flags hot leads for sales, and buyers get answers before they leave.
- AI classifies pricing, availability and product questions
- Hot leads routed to your sales team with the full history
- Auto-response to pricing questions in seconds
AI lead scoring for WhatsApp and Instagram enquiries
Tactful AI scores each lead from the conversation itself. AI lead scoring reads what the buyer asks on WhatsApp, Instagram DMs and comments, such as price, stock, delivery or a bulk order. Your sales team sees each lead's score next to the conversation, and the AI Agent hands buyers who need a person over with the full history, so nobody asks the buyer to repeat themselves. It works as lead scoring software built into the inbox where your team already replies. Routine questions stay with AI Agents.
AI: Hi Nadia! Your DSLR Kit is on its way. Others also loved these:
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Increase order value with intelligent recommendations
AI recommends complementary products on the channel customers already use.
- AI recommendations based on purchase history
- Post-purchase upsell campaigns triggered automatically
- Governed rules prevent over-promotion or discount abuse
See how Tactful recovers revenue from your existing traffic
See exactly where revenue is leaking in your channels.
Manual operations vs. CX infrastructure
The revenue case for conversational sales
$200K/month recovered revenue
Hot leads reach your sales team first
100x better conversion under 5 min
Real metrics from real sales deployments
See these revenue results with your own data
Book a DemoBuilt on proven CX infrastructure
Digital sales automation: FAQ
Which automation tools track ROI for CX leaders?
Look for a platform that links each conversation to its outcome. Tactful AI's performance analytics show first response, handle and wait times, and the CSAT dashboard breaks results down by agent, queue and channel. Use the ROI calculator to estimate savings from your own costs today.
How do agents hand off a lead without losing context?
When a buyer needs a person, the AI Agent hands the conversation to your sales team in the same inbox. The agent sees the full history, the products discussed and the lead score, so the buyer never repeats themselves. Conversations are routed to the right sales workgroup, and the buyer stays on the channel they started on.
Can I see revenue recovered from automated follow-up?
We review it with you. After go-live, our team goes through cart-recovery results with you, using your conversation reports alongside your store's order data. Together we see which flows work best and adjust timing or offers. Results depend on your traffic and your offers, so we agree how to measure them during onboarding.
Can the AI sell in several languages?
Yes. AI Agents answer in any language the customer writes in, including Arabic and English, and keep the same product facts and prices in each one. They recommend products, answer questions on stock and delivery and capture leads. Buyers who need a person are handed to your sales team, with the full history.
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See Tactful in action for your sales team
30-minute walkthrough with your channels, your sales pipeline, and your conversion goals. No slides, no pressure.