Grow Online and E-commerce Sales Using Conversational AI
Tactful AI helps your sales team turn every digital conversation into revenue.
Grow Digital Sales Using Conversational AI
Tactful AI helps your sales team turn every digital conversation into revenue.
Powering millions of conversations every month
The Challenge E-commerce Teams Face
Impatient Digital Buyers
Customers expect instant answers while browsing your e-store, commenting on ads, or messaging your business.
Too Many Touchpoints, Too Little Time
Handling WhatsApp, social media, and website chats manually slows down your sales team and creates bottlenecks.
Complex or High-Value Products
For big-ticket purchases, customers need clear, helpful guidance to build confidence make a decision.
Missed Pre-purchase Conversations
Potential buyers often have questions before they commit. Without timely, accurate responses, they abandon the purchase.
Tactful AI for Digital Sales and E-commerce
Omnichannel Sales Hub
Manage WhatsApp, social media messages, and e-store chats in one place.
AI-Powered Responses
Product Recommendations
Guide buyers with personalized suggestions that increase cart value.
Lead Qualification
AI Reports & Analytics
See where your leads come from, which campaigns convert, and how your team is performing.
Human Handover
When AI can’t fully handle a conversation, it smoothly passes the chat to a human agent with full context.
Teams We Empower to Sell Online
Sales Teams
Close deals faster by engaging buyers directly on their preferred online channels, without switching tabs or losing leads.
E-commerce & Online Store Owners
Turn messages into revenue. Automate FAQs, share product links instantly, and guide shoppers from chat to checkout in one flow.
Marketing & Growth Teams
Understand which campaigns drive real sales, not just clicks. Track performance across channels and double down on what converts.
Customer Success Managers
Use AI insights to spot churn risks, re-engage hesitant buyers, and nurture long-term customer relationships that increase lifetime value.
How We Do It
Engage. Analyse. Optimise.
Engage
We set up your sales use case, connect your store, WhatsApp, and other channels, and train your team to start selling with AI support in days.
Analyse
We track every interaction to understand what customers ask, where they drop off, and what makes them buy.
Optimise
Together, we refine your process, add smart automations, and make sure your team closes more sales with less effort. Then we repeat the cycle.
Integrations That Matter to Commerce Teams
From plug-and-play connections to fully custom API integrations.
E-commerce platforms
Sync products, stock, and recommendations.
CRM
Capture leads, track purchase history, and follow up.
Order systems
Let buyers check or update orders in chat.
Marketing tools
Measure campaign leads and conversion rates.
Ticketing & support tools
Handle post-purchase questions without breaking the flow.
Integrations That Boost Sales
Tactful connects digital conversations with the tools that drive revenue:
E-commerce platforms
sync products, stock, and recommendations.
CRM
capture leads, track purchase history, and follow up.
Order systems
let buyers check or update orders in chat.
Marketing tools
measure campaign leads and conversion rates.
Ticketing & support tools
handle post-purchase questions without breaking the flow.
What Differentiates Tactful AI from Other CX Platforms
We Don’t Sell and Vanish
You get a hands-on CX partner. We check in regularly by phone and WhatsApp, review outcomes, and keep tuning the setup.
Tailored, Not Templated
We co-design your workflows, policies, routing, and automations around your goals, not generic “best practices.”
Live in Days, Not Months
We connect your channels, build your use case, train your team, and launch quickly; then iterate.
Revenue Cver Vanity
Dashboards tie moderation to leads, conversions, response time, and CSAT— so you can prove growth.
