Ecommerce Managers: Protect Revenue Across Every Channel
See the direct line between ecommerce customer service and revenue. Order tracking, returns and cart-recovery flows built for you, with analytics that show the business impact.
Revenue is leaking from every channel
Abandoned carts
70% drop off at checkout. No automated follow-up.
WISMO overload
40% of your inbox is 'where is my order?'
Social silence
5,000 launch comments. Buying questions buried in noise.
Invisible impact
CX dashboard shows tickets. You need revenue.
Recover revenue from abandoned carts
No follow-up system. Marketing sends a batch email 24 hours late.
Cart-recovery flows built for you, with governed discounts and timing.
- Triggered within minutes, not hours
- Channel preference respected
- Governed discounts — no rogue offers
3 items · $247
WhatsApp · 10% off
$222.30 recovered
Turn social comments into sales
5,000 comments per launch. Buying questions get lost.
Negative comments are hidden automatically and campaign comments get instant replies. Leads go to your sales team.
- Comments sorted into product questions, order questions and complaints
- Leads handed to your sales team, with the full history
- 100% coverage, zero manual sorting
Stop WISMO from eating your team
40%+ of conversations are order status. Agents do lookup work.
AI resolves order queries in seconds via your order system.
- Connects to Shopify and Odoo; WooCommerce connects via our team
- Responds with tracking + ETA in seconds
- Conversations that need a person are handed over to your team, with the full history.
Where is my order #45892?
2:34 PMYour order has shipped. ETA: tomorrow by 2pm. Here's your tracking link.
Thanks!
2:34 PMSee revenue impact, not just CSAT
CX metrics measure activity, not outcomes. Your KPIs are revenue.
Revenue attribution: recovered carts, social sales, channel ROI.
- Recovery revenue tracked per campaign
- Social commerce per channel
- Agent-level revenue contribution
See the revenue you're leaving on the table
Your store data. Your revenue gaps. One 30-minute walkthrough.
Manual operations vs. CX infrastructure
The revenue case for CX infrastructure
$200K/month in saved revenue
16 agents freed for revenue work
2,300 leads from 10K comments
Real ecommerce deployment metrics
See the revenue impact with your own data
Book a DemoSee Tactful in action for your store operations
30-minute walkthrough with your channels, your order data, and your CX workflows. No slides, no pressure.