Director of Engineering
Omar Barakat
Tactful AI · The Agentic CX PlatformOmar Barakat is Director of Engineering at Tactful AI. He leads the teams that build and run the platform, from core services to AI features. Before Tactful, he was CTO at Magentic AI. His background in machine learning and enterprise architecture spans Microsoft. He focuses on building engineering teams that ship production-grade software and AI that customers can rely on every day.
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130M+ engagements processed, +40% CSAT improvement, 40–80% automation. See these results with your channels and use cases.
130M+Engagements Processed
+40%CSAT Improvement
40–80%Effective Automation
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