Director of Operations
Hanan Shaban
Tactful AI · The Agentic CX PlatformHanan Shaban is a technology and operations leader with more than 10 years of experience across software engineering, technical leadership, delivery and business operations. She has led cross-functional teams and complex projects, and helped organisations build structured ways of working that scale. Her work covers agile delivery, operational governance and process improvement. She focuses on turning business goals into measurable outcomes.
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130M+ engagements processed, +40% CSAT improvement, 40–80% automation. See these results with your channels and use cases.
130M+Engagements Processed
+40%CSAT Improvement
40–80%Effective Automation
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