Senior Manager, Customer Experience
Mohamed Rostom
Tactful AI · The Agentic CX PlatformMohamed Rostom is a product and customer experience leader with more than 10 years in SaaS, ecommerce infrastructure and customer lifecycle management, including 4 years in product leadership. At Tactful AI, he is Senior Manager, Customer Experience, across the Customer Success, Support and Delivery teams. He makes sure customers get real value from the platform and builds processes that make that success repeatable, from onboarding and delivery to ongoing support. Before Tactful, he led product at Wuilt, an ecommerce SaaS platform for merchants across MENA. Earlier, he led a customer care team across support, success and retention, and spent five years leading Google Ads strategy at a digital agency.
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