Sub-processors
Third-party sub-processors engaged by Tactful Ltd to process personal data on behalf of customers
Version Effective Permanent link: tactful.ai/
Archived version. This is version 2026-07-02 of the Sub-processors. For the version currently in effect, see the current Sub-processors.
This page is the current list of sub-processors referenced in Section 6 of the Data Protection Addendum. Tactful Ltd provides 30 business days' notice before engaging a new sub-processor or making material changes to existing sub-processors, and customers may object during the notice period. Objections or questions can be sent to privacy@tactful.ai.
Current Sub-processors
| Sub-processor | Purpose | Processing location |
|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure and hosting | EEA (Ireland), with certain services outside the EEA |
| Microsoft Azure AI | AI model provider | EEA / United States |
| OpenAI | AI model provider | United States |
| Anthropic | AI model provider | United States |
| Brevo | Email delivery and customer communications | EEA |
| Chargebee | Billing and subscription management | EEA / United States |
| Stripe | Payment processing | EEA / United States |
| Cloudinary | Media storage and delivery | EEA / United States |
| Bugsnag (SmartBear) | Application error monitoring | United States |
| Zapier | Workflow integrations | United States |
This list is reviewed and updated when sub-processors change. The “last updated” date above reflects the most recent revision.
Version history
| Version | Effective date | Changes | |
|---|---|---|---|
| (current) | Removed Twilio (SMS delivery), which is not currently used. Revision-date sentence updated to refer to the version and effective date. | ||
| Removed Chargebee (billing and subscription management). Added Twilio (SMS delivery). | |||
| First version recorded in this registry. |
Related documents
Tactful Ltd trading as Tactful AI. Registered in England — Company No: 10279888. The Venture Centre, Stirling House, Cambridge Innovation Park, Denny End Road, Waterbeach, Cambridge, United Kingdom, CB25 9PB.