AI CX Platform — Every Conversation, One Place
Inbox, dashboards, AI agents, governed actions — one platform for your CX operation.
My account has been locked and I can't log in.
Can I get an invoice for my last purchase?
No reply in 2 days — your support is terrible.
One platform. Every conversation. Fully governed.
From the moment a customer sends a message to the moment it's resolved — Tactful processes, routes, analyses, and acts in milliseconds.
Every channel. One workspace. No missed conversations.
All channels in one inbox. Full history, AI replies, smart routing.
- All digital channels in one workspace
- AI-suggested replies agents approve and send
- Smart routing to the right agent, every time
- Full cross-channel conversation history
My order hasn't arrived — 4 days
Can I change delivery address?
Question about return policy
Upgrade my subscription
Hi, I placed order #45892 four days ago and it still hasn't arrived.
Hi Yuki! Let me pull up your order right now.
2× Wireless Earbuds Pro
1× USB-C Charging Case
Found it — your order is back on route. Let me get the updated delivery window.
Your order is scheduled for delivery tomorrow 10 AM – 2 PM. You'll get an SMS 30 min before.
AI that resolves — not just responds.
AI handles routine requests end to end. Your team focuses on what needs a human.
- Order status, returns, refunds — fully autonomous
- Works within rules you define
- Hands off to humans when judgment is needed
- Every action logged with full audit trail
Hi, I need to return a damaged item from order #78932. The box was completely crushed when it arrived.
14:22 · WhatsApp
Realtime Monitor
⚡Queue spike predicted in ~18 min based on historical patterns
Know what's happening right now — not last week.
Live dashboards for response times, resolution rates, and sentiment. Spot problems before they escalate.
- Real-time dashboards for managers and team leads
- Sentiment tracked conversation by conversation
- Agent and team performance visible live
- Customisable reports leadership can act on
Automation you control. No IT required.
Visual builder. Launch automation, change routing — no IT tickets.
- Visual builder — no engineering needed
- Smart routing by language, priority, and workload
- Ready-made templates for common scenarios
- Change workflows live, zero downtime
Automation Flows
2,248 runs today · 96.4% success rate
Actions inside the conversation. Not after it.
AI processes returns, applies discounts, handles account changes — in-conversation, within your rules.
- Connects to your CRM, OMS, and payment systems
- Manager sign-off for high-value requests
- Full audit trail for every action
- Issues resolved in-conversation, not after escalations
Tickets inside the conversation. Not another tool.
Tickets created in-conversation — linked, assigned, and SLA-tracked. No context lost.
- Tickets linked to conversations with full context
- Auto-classification: complaints, queries, returns
- SLA tracking with automated escalation
- Internal collaboration on each ticket
Connects to the systems you already run.
Shopify, Odoo, and your existing tools via REST API and webhooks — no custom middleware.
- API & webhook integrations for ecommerce, CRM, payments, ERP
- Full REST API and real-time webhooks
- Enterprise security on every connection
- Bi-directional sync — pull data in, push outcomes out
Connected Ecosystem
Works with your entire tech stack
See the full platform in action
Inbox, AI agents, analytics, and automation — see the entire stack.
Teams that automate CX resolve issues 61% faster. See how.
See the platform running with your use case — your channels, your workflows, your team.
30-minute personalised walkthrough. No slides, no pressure.