For Your Customers and Team
Tactful UCX integrated simple and flexible knowledge base and content management will help you organize your business content and knowledge to improve self-service and provide your agents with on-demand information to support your customers.
Tactful UCX content management system helps you organize any size of information in a structured way so you can simplify browsing and finding information no matter how large it’s.
You can add content of all types including FAQ, text, picture, videos, or a mixture to enrich your customer experience.
You can also add call to actions and dynamic links to enable your customers dig further or take actions on any piece of content.
Tactful UCX content management system can be integrated with legacy solutions so you can centralize where you manage your content across platforms.
You can also export or import information using provided utility in different formats so you can easily exchange data between Tactful UCX and other systems.
Tactful UCX content management system is tightly integrated with Tactful Conversational AI engine so your customers and team can use natural language to find information in your content.
The multilingual AI feature allows your customer to search contents in any language and in any dialect.
Tactful UCX will utilize the information provided in the content management system to assist your customers when they trying to find information on your website or other channels in a natural and intuitive way.
While your customers are in live conversation with your agents, Tactful UCX will use the provided content to deliver intelligent recommendations to your agents so they can deliver the best experience to your customers.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.
