10 Critical reasons why sticking to legacy contact centres could be hurting your business
By holding on to legacy contact centre systems, businesses expose themselves to a variety of risks—from inefficiencies and higher costs to security vulnerabilities and missed opportunities for innovation. Here are the hidden cost of outdated contact centres. U.S. sales and service agents waste approximately 516 million hours annually due to ineffective software and outdated systems. […]
13 Takeaways on Forrester Report: Generative AI is The Catalyst for Change in The Contact Center
Forrester’s recent report, Generative AI is the catalyst for change in the contact center, explores how Generative AI (Gen AI) is transforming contact centers in ways that are both exciting and challenging. This technology is not a trend but a major shift that will change how businesses interact with customers and run their operations. Here’s […]
