Retail & Ecommerce AI Customer Service Platform

Scale Your Retail & Ecommerce

With Unified Customer Experience Solution

Happy customer is an asset and every successful interaction is a revenue. Tactful UCX helps your business in providing seamless customer experience and ensures that you are handling your customers all time, anywhere. This is the gateway for a winning brand.

Retail & Ecommerce Customer Service Platform

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

ELARABY Group Logo
Reduce Shopping Cart Abandonment

Ecommerce Customer Support Software

Reduce Ecommerce Customer Churn Rate

  • Analyze & understand why churn occurs with cognitive analytics.

  • Engage with your customers on their favourite channel.

  • Facilitate customer requests with self-service.

  • Increase customer loyalty and retention by offering a high-quality customer experience.

AI-Powered Chatbot Software for Ecommerce & Retail

Deliver Personalized Shopping Experience

  • Talk to your audience in their own dialects with Tactful Multilingual AI.

  • Segment your customers according to their historical interaction and connect them with matched agents using AI-routing.

  • Provide multi-channel brand experience all time to assist your customers.

  • Personalize custom-tailored offers and recommendations according to customers’ needs with marketing campaigns.

Ecommerce Chatbot Software
Reduce Shopping Cart Abandonment

Shopping Bot Software for Ecommerce Store

Minimise Shopping Cart Abandonment

  • Identify leaks in your conversion funnel using Tactful UCX sales insights.

  • Target cart abandoners with remarketing by outbound engagement feature.

  • Make it super easy to sell, with the integrated CRM and CMS systems sales can be completed on the same channel.

  • Remove online shopping traditional doubts by answering customers inquiries using the stored knowledge base.

Help Desk & Ticketing System for Ecommerce & Retail

Catch Up With Fast-Paced Customers

  • Keep up with your customers’ demands and stay organized with the ticketing system.

  • Engage on the spot on any channel with the unified agent desktop.

  • Figure out what grabbed your customer attention before with marketing insights.

Ticketing System
Ecommerce CMS Integrations
Ecommerce CMS Integrations

Integrate With Your Favourite Ecommerce CMS

See how Tactful can help you boost productivity & sales in action.

Omnichannel Live Chat Software for Ecommerce & Retail Stores

Scale Your Business Without Losing Focus

  • Control all operations from the central management dashboard no matter how complex it gets.

  • Manage customers interactions across channels from the unified agent desktop.

  • Split your team into specialized queues to increase efficiency and distribute tasks with AI-powered routing.

Omnichannel Engagement
Arabic AI Chatbot for Shopify & Magento

Arabic Supported AI Chatbot For Shopify & Magento

Reduce Cost of Moderation With AI

  • Empower your agents with AI-agent assist so he can do more in less time.

  • Boost team collaboration using live Agent-2-Agent assist.

  • Integrate with any team collaboration software to encourage knowledge share.

Cognitive Analytics & Ecommerce Business Intelligence

Get Better Customers’ Insights With Analytics

  • Understand customer intentions and transform data into decisions with sales, marketing and quality insights.

  • Precede competitors in catching upcoming opportunities.

  • Take proactive actions towards issues and avoid negative impact on your business.

Business Intelligence for Customer Experience
CX Real Time Insights

Best-in-Class Customer Satisfaction Platform

Track After-Sale Customer Satisfaction

  • Answer troubleshooting problems automatically by Tactful AI conversational chatbot.

  • Place customers after-sale requests as installation, maintenance or exchange in a blink of an eye through self-service.

  • Track after-sale customer satisfaction with surveys.

Retail & Ecommerce Success Story

As of 2017, the MENA e-commerce market reached $8.3 billion, with an average annual growth rate of 25%, e-commerce in the region has been growing slightly of the global average. In order to compete in this space, businesses have to adopt a customer-centric approach with a focus on delivering the best service across all channels.

We at Elaraby have worked with Tactful to build a comprehensive customer experience platform to manage and deliver the best customer experience across all digital platforms, since started we have seen spectacular improvements in customer satisfaction, online conversion, and operations efficiency. The results have been exceeding our expectations on all fronts.

Manal Negmeldin
Head of Digital and Omnichannel
at Elaraby Group

Why Fast Growing Brands Choose Tactful UCX


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

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