Boost customer retention and sales while staying price competitive by using Tactful artificial intelligence-based customer experience solution.
Analyze & understand why churn occurs with cognitive analytics.
Engage with your customers on their favourite channel.
Facilitate customer requests with self-service.
Increase customer loyalty and retention by offering a high-quality customer experience.
Personalize and speed service using Tactful Multilingual AI.
Segment your customers according to their historical interaction and connect them with matched agents using AI-routing.
Provide multi-channel brand experience all time to your customers.
Personalize custom-tailored offers and recommendations according to customers’ needs
Identify leaks in your conversion funnel using Tactful UCX sales insights.
Target cart abandoners with remarketing by outbound engagement feature.
Sell on any channel using conversational AI
Remove online shopping traditional doubts by instantly answering customers inquiries using knowledgebase and AI
Keep up with your customers’ demands and stay organized with the ticketing system.
Provide a consistent omnichannel shopping and support experience
Figure out what grabbed your customer attention using customer 360 and unified agent desktop
Control all operations from the central management dashboard no matter how complex it gets.
Manage customers interactions across channels from the unified agent desktop.
Split your team into specialized queues to increase efficiency and distribute tasks with AI-powered routing.
Empower your agents with AI-agent assist so he can do more in less time.
Boost team collaboration using live Agent-2-Agent assist.
Integrate with any team collaboration software to encourage knowledge share.
Understand customer intentions and transform data into decisions with sales, and marketing quality insights.
Uncover issues as well as opportunties using customer journey analysis
Take proactive actions towards issues and avoid negative impact on your business.
Handle after-sales enquiries automatically using Tactful AI conversational chatbot.
Open and manage tickets using AI powered ticketing system
Measure customer satisfaction using surveys.
As of 2017, the MENA e-commerce market reached $8.3 billion, with an average annual growth rate of 25%, e-commerce in the region has been growing slightly of the global average. In order to compete in this space, businesses have to adopt a customer-centric approach with a focus on delivering the best service across all channels. We at Elaraby have worked with Tactful to build a comprehensive customer experience platform to manage and deliver the best customer experience across all digital platforms, since started we have seen spectacular improvements in customer satisfaction, online conversion, and operations efficiency. The results have been exceeding our expectations on all fronts.
Manal Negmeldin Head of Digital and Omnichannel at Elaraby Group
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.