Retail & Ecommerce AI Customer Service Platform

Scale Your Ecommerce Business

With Unified Customer Experience Solution

Boost customer retention and sales while staying price competitive by using Tactful artificial intelligence-based customer experience solution.

Retail & Ecommerce Customer Service Platform

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

ELARABY Group Logo
Reduce Shopping Cart Abandonment

Ecommerce Customer Support Software

Boost Customer Satisfaction and Reduce Churn

  • Analyze & understand why churn occurs with cognitive analytics.

  • Engage with your customers on their favourite channel.

  • Facilitate customer requests with self-service.

  • Increase customer loyalty and retention by offering a high-quality customer experience.

AI-Powered Chatbot Software for Ecommerce & Retail

Deliver Personalized Shopping Experience

  • Personalize and speed service using Tactful Multilingual AI.

  • Segment your customers according to their historical interaction and connect them with matched agents using AI-routing.

  • Provide multi-channel brand experience all time to your customers.

  • Personalize custom-tailored offers and recommendations according to customers’ needs

Ecommerce Chatbot Software
Reduce Shopping Cart Abandonment

Shopping Bot Software for Ecommerce Store

Minimise Shopping Cart Abandonment

  • Identify leaks in your conversion funnel using Tactful UCX sales insights.

  • Target cart abandoners with remarketing by outbound engagement feature.

  • Sell on any channel using conversational AI

  • Remove online shopping traditional doubts by instantly answering customers inquiries using knowledgebase and AI

Help Desk & Ticketing System for Ecommerce & Retail

Catch Up With Fast-Paced Customers

  • Keep up with your customers’ demands and stay organized with the ticketing system.

  • Provide a consistent omnichannel shopping and support experience

  • Figure out what grabbed your customer attention using customer 360 and unified agent desktop

Ticketing System
Ecommerce CMS Integrations
Ecommerce CMS Integrations

Integrate With Your Favourite Ecommerce CMS

See how Tactful can help you boost productivity & sales in action.

Omnichannel Live Chat Software for Ecommerce & Retail Stores

Scale Your Business Without Losing Focus

  • Control all operations from the central management dashboard no matter how complex it gets.

  • Manage customers interactions across channels from the unified agent desktop.

  • Split your team into specialized queues to increase efficiency and distribute tasks with AI-powered routing.

Omnichannel Engagement
Arabic AI Chatbot for Shopify & Magento

Arabic and Multilingual AI Chatbot For Shopify & Magento

Reduce Cost of Moderation using Multilingual AI

  • Empower your agents with AI-agent assist so he can do more in less time.

  • Boost team collaboration using live Agent-2-Agent assist.

  • Integrate with any team collaboration software to encourage knowledge share.

Cognitive Analytics & Ecommerce Business Intelligence

Get Better Customers’ Insights With Analytics

  • Understand customer intentions and transform data into decisions with sales, and marketing quality insights.

  • Uncover issues as well as opportunties using customer journey analysis

  • Take proactive actions towards issues and avoid negative impact on your business.

Business Intelligence for Customer Experience
CX Real Time Insights

Best-in-Class Customer Satisfaction Platform

Track After-Sale Customer Satisfaction

  • Handle after-sales enquiries automatically using Tactful AI conversational chatbot.

  • Open and manage tickets using AI powered ticketing system

  • Measure customer satisfaction using surveys.

Retail & Ecommerce Success Story

As of 2017, the MENA e-commerce market reached $8.3 billion, with an average annual growth rate of 25%, e-commerce in the region has been growing slightly of the global average. In order to compete in this space, businesses have to adopt a customer-centric approach with a focus on delivering the best service across all channels.

We at Elaraby have worked with Tactful to build a comprehensive customer experience platform to manage and deliver the best customer experience across all digital platforms, since started we have seen spectacular improvements in customer satisfaction, online conversion, and operations efficiency. The results have been exceeding our expectations on all fronts.

Manal Negmeldin
Head of Digital and Omnichannel
at Elaraby Group

Why Fast Growing Brands Choose Tactful UCX


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

Request a live,
personalized demo