Customer Experiences Matters
Build stronger relationships for long-term client retention
Superchange customer engagement as your legal practise
Tactful Engage for Legal Professionals
Elevate your legal practice to new heights with Tactful Engage, the premier omnichannel solution designed to transform client engagement.
Seamlessly integrate email and social media channels to optimize communication, providing exceptional support and personalized client experiences.
Discover how Tactful Engage enhances client interactions, fosters loyalty, and drives successful outcomes.
Transform the Experience
Improve Client Acquisition Experience
Tactful Engage enables legal practices to create personalized experiences using client data from various touchpoints.
Deliver assistance based on client preferences to enhance acquisition and satisfaction.
Streamline Communication
and Operations
Enhance communication and streamline operations by integrating channels and teams within your legal practice. Use Tactful Engage to coordinate practise teams and support staff to deliver faster response times and greater client satisfaction
Discovery
Easily connect with potential clients seeking legal assistance via social media or chatbot through our Unified Inbox.
Gain a competitive edge for your legal practice by delivering a more personalized and accessible client experience.
Consultation & Service Selection
Tactful Engage provides a 360° customer view of every interaction from all channels in one place.
Use these insights to ensure you present the most suitable legal services that match the client’s needs defined online, and offer a tailored consultation experience that clients appreciate.
Post-Service Support & Client Relationship Management
Built to simplify communication & optimize performance
UNIFIED INBOX SIMPLIFIES ENGAGEMENT
One place for all communication
Streamline your communication, improve response time, and ensures that no enquiry goes unanswered.
Unified Inbox allows your team to manage and respond to inquiries from various channels like social media, messaging apps, email, and live chat, all in one place.
Our 360° customer view helps practise teams deliver a personalized and efficient service.
IMPROVE RESPONSIVENESS
Instant customer support guaranteed
Tactful Engage chatbots can handle a wide range of enquiries, such as client requests, new business, practise and billing enquiries around the clock.
Automate routine tasks, freeing up staff to focus on more complex issues and provide better service to customers.
The chatbots can provide instant support to clients improving overall satisfaction.
CONNECT YOUR BUSINESS SYSTEMS
Integration with Dealer Management Systems
Tactful Engage can seamlessly integrate with other business tools to unlock real-time updates on the status of client engagement.
Staff can have contact and client information at their fingertips, to identify preferences to discuss relevant properties, features and partners.
Provide a more efficient and personalized customer experience to build loyalty and trust.
ANALYTICS & REPORTING
Actionable insights that help your team performance
Practise managers can contact team leaders can track engagement based on enquiry type to monitor staff performance and measure effectiveness.
Identify areas for improvement, optimize your support processes and make data-driven decisions to enhance client satisfaction.
