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Customer Experiences Matters

Build stronger relationships for long-term client retention

Superchange customer engagement as your legal practise

Tactful Engage for Legal Professionals

Elevate your legal practice to new heights with Tactful Engage, the premier omnichannel solution designed to transform client engagement.

Seamlessly integrate email and social media channels to optimize communication, providing exceptional support and personalized client experiences.

Discover how Tactful Engage enhances client interactions, fosters loyalty, and drives successful outcomes.

Omni Engage for Legal Practises

Transform the Experience

Improve Client Acquisition Experience

Tactful Engage enables legal practices to create personalized experiences using client data from various touchpoints.

Deliver assistance based on client preferences to enhance acquisition and satisfaction.

Streamline Communication
and Operations

Enhance communication and streamline operations by integrating channels and teams within your legal practice. Use Tactful Engage to coordinate practise teams and support staff to deliver faster response times and greater client satisfaction.

Optimize Communication to Drive Revenue

Use client data to proactively offer additional or complementary services to expand the scope of services offered, to drive higher client lifetime value and boost revenue for your legal practice.


Easily connect with potential clients seeking legal assistance via social media or chatbot through our Unified Inbox.

Gain a competitive edge for your legal practice by delivering a more personalized and accessible client experience.


Consultation & Service Selection

Tactful Engage provides a 360° customer view of every interaction from all channels in one place.

Use these insights to ensure you present the most suitable legal services that match the client's needs defined online, and offer a tailored consultation experience that clients appreciate. 

Post-Service Support & Client Relationship Management

Streamline client engagement by instantly routing inquiries to the appropriate department.

Deliver lightning-fast issue resolution with our quick reply feature and use the knowledgebase to reference company and legal policy guidance easily.

Provide an exceptional customer experience and build long-lasting client relationships that give your legal practice a competitive edge.

Built to simplify client communication & optimize performance


One place for all communication

Streamline your communication, improve response time, and ensures that no enquiry goes unanswered.

Unified Inbox allows your team to manage and respond to inquiries from various channels like social media, messaging apps, email, and live chat, all in one place.

Our 360° customer view helps practise teams deliver a personalized and efficient service.

Unifed Inbox simplifies engagement
Improve responsiveness with the use of chatbots

Instant client support guaranteed

Tactful Engage chatbots can handle a wide range of enquiries, such as client requests, new business, practise and billing enquiries around the clock.

Automate routine tasks, freeing up staff to focus on more complex issues and provide better service to customers.

The chatbots can provide instant support to clients improving overall satisfaction.


Integration with other Business Systems

Tactful Engage can seamlessly integrate with other business tools to unlock real-time updates on the status of client engagement.

Staff can have contact and client information at their fingertips, to identify preferences to discuss relevant properties, features and partners.

Provide a more efficient and personalized customer experience to build loyalty and trust.

Integrate Omni Engage with your CRM and legal software tools and deliver a 360° customer view and improve how you engage customers
Track customer engagement metrics for your legal practise with ease

Actionable insights that help your team performance

Practise managers can contact team leaders can track engagement based on enquiry type to monitor staff performance and measure effectiveness.

Identify areas for improvement, optimize your support processes and make data-driven decisions to enhance client satisfaction.