Omnichannel Unified Inbox — Every Channel, One Workspace
Every digital channel in one inbox. AI replies, smart routing, full history.
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2× Wireless Earbuds Pro
1× USB-C Charging Case
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Your order is scheduled for delivery tomorrow 10 AM – 2 PM. You'll get an SMS 30 min before.
Your team is switching between 5 tabs, 3 tools, and 2 email accounts. Your customers feel it.
Fragmented tools mean slower responses, lost context, and repetition. One inbox eliminates this.
Built for teams managing thousands of conversations
Resolve customer issues faster with full context and less manual effort.
Every channel, one workspace
All conversations in one inbox. No more tab-switching.
AI-suggested replies
AI suggests accurate replies from context. Agents review, edit, send — fast without sacrificing quality.
Smart routing
Auto-assigned by topic, language, priority, and workload. No manual triage. No queue bottlenecks.
Full conversation history
Every interaction in one view. Customer switches channels — agent sees complete context.
Real-time queue visibility
Live queue status, agent workload, wait times, and SLA adherence. Spot pressure before customers feel it.
Multi-brand, one workspace
Multiple brands in one workspace. Central visibility. Agents see own queues.
Engage → Analyse → Resolve
One continuous workflow from first message to resolution.
Customer reaches out
Message arrives on any channel. Auto-routed to the right team based on topic, language, and priority.
AI assists your agent
AI identifies intent and sentiment, suggests a reply. Agent reviews, adjusts, and sends — in seconds.
Issue resolved, context preserved
Resolution logged, conversation searchable, history updated. Next time they reach out — context is already there.
See it in action
The Unified Inbox — managing every channel in one workspace.
My order hasn't arrived — 4 days
Can I change delivery address?
Question about return policy
Upgrade my subscription
Hi, I placed order #45892 four days ago and it still hasn't arrived.
Hi Yuki! Let me pull up your order right now.
2× Wireless Earbuds Pro
1× USB-C Charging Case
Found it — your order is back on route. Let me get the updated delivery window.
Your order is scheduled for delivery tomorrow 10 AM – 2 PM. You'll get an SMS 30 min before.
Review any conversation. Understand what happened. Learn from it.
Open any past conversation — full thread, agent actions, AI decisions, and outcome.
- Search by customer, agent, date, or topic — full read-only access
- Full thread with agent messages, AI responses, and system actions
- See who handled it, duration, and outcome
- Customer profile and session history attached
- Export transcripts for compliance and training
Multi-brand, multi-region. One workspace.
Multiple brands in one workspace. Channels route automatically.
- Manage separate brands, subsidiaries, or product lines in one workspace
- Supervisors see all brands; agents see only their queues
- Per-brand routing: each brand's channels go to the team that handles them
- Cross-brand analytics: compare response times, CSAT, and volume across brands and channels
Connected Channels
8 channels active · All operational
One inbox. Every industry.
Adapts to how your industry communicates — from high-volume ecommerce to compliance-heavy financial services.
Order enquiries at scale
Thousands of WISMO messages across channels — one queue. AI handles the routine; agents handle the exceptions.
Multi-channel complaint resolution
Customer complains on Instagram, follows up via email, messages on WhatsApp. One thread, full context, no repetition.
Guest communication across platforms
OTA enquiries, social DMs, and post-stay feedback — unified into a single guest conversation thread.
Compliance-aware conversations
Every interaction logged and searchable. Sensitive conversations routed to specialised teams with full audit trails.
The full customer story. Right beside the conversation.
Profile, history, tickets, CSAT, tags, and segment — in a sidebar panel. No tab switching.
- Profile — name, email, mobile, language, country, city, organization
- Tags & segments — VIP, Returning, High-value — manual or AI auto-tagged
- Session history — every past interaction, workgroup, channel, and timestamps
- Linked tickets — open, in-progress, and closed with one-click navigation
- CSAT history — satisfaction trend across all interactions
See how one inbox transforms your team's workflow
Teams using Tactful Inbox respond 61% faster. See it in action.
Built for the people who use it 8 hours a day.
One-click actions, smart filters, and keyboard shortcuts — full context preserved.
Availability & capacity
Set status per workgroup, cap concurrent conversations, and block routing during complex issues.
Transfer & escalation
Transfer with full history, notes, and AI summary. The receiving agent picks up without repetition.
Smart filters
Filter by status, channel, workgroup, priority, or AI-detected intent. Find exactly what you need, instantly.
Internal notes
Notes visible to your team, invisible to customers. Context that travels through transfers and handoffs.
Templates & canned responses
Pre-written responses for common scenarios. Search, preview, personalise, send. Consistent messaging in seconds.
Keyboard shortcuts
Resolve, snooze, transfer, reply, next conversation — all from the keyboard. Built for speed.
Scattered channels cost you 61% more response time. Unify them today.
Teams using Tactful's Unified Inbox achieve 100% response rates and 61% faster resolution. See it with your channels.
30-minute personalised walkthrough. No slides, no pressure.