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Customer Engagement Excellence

Fueling meaningful conversations to extend Customer Lifetime Value

Tactful Engage customer engagement software is transforming the way small and medium size companies engage with customers. 

Tactful Engage simplifies and personalises customer engagement.

We invite companies to embrace new opportunities and meet customers on their channels of choice.

We support companies build a customer service culture and build high performance customer engagement teams supported by Tactful Engage.

Tactful Engage connects companies and consumers around the world on many channels and make meaningful conversations possible.

Customer Engagement Excellence

Trusted by leading brands 

  • Accor Hotels
  • adcb
  • mubadala logo
  • Etisalat plus
  • Burger King-2
  • chery logo-1
  • OmniBSIC-Bank-1
  • Elaraby-group-logo-1

Transform your business with Tactful Engage

Discover how we can help drive business growth & operational efficiency

  • Enhanced customer experience & satisfaction

  • Cut operational costs & boost productivity

  • Improved staff morale and reduced churn

  • Strong brand image & competitive advantage

  • Scalability & adaptability

  • Data-driven decision-making & personalized experiences

  • Increased sales & customer loyalty

Enhanced customer experience
& satisfaction

Tactful Engage enables companies to provide a seamless and consistent experience across all supported channels, leading to increased customer satisfaction. 

Companies can enable customers to engage with their brand through their preferred channel, whether it's social media, email, or phone, and receive a consistent level of service. 

By offering personalized experiences that cater to individual preferences and needs, companies can build stronger customer relationships, improve retention rates, and foster customer loyalty. In turn, this can lead to increased sales and revenue, as satisfied customers are more likely to make repeat purchases and recommend the brand to others.

Cut operational costs & boost productivity

Omni Engage helps companies lower operational costs and improve efficiency by streamlining communication and consolidating platforms.

Omni Engage reduces the need for multiple tools and systems, so businesses can cut expenses associated with software licenses, maintenance, and training.

Businesses benefit too from the unified approach. It allows for better data collection and analysis, enabling companies to make data-driven decisions and optimize their offerings. Greater operational efficiency also translates to faster issue resolution, as teams can quickly identify and address customer concerns, further enhancing customer satisfaction.

Improved staff morale and reduced churn

Omni Engage simplifies the work of agents by providing them with a single, simple omnichannel platform with the tools and resources needed to succeed.

This leads to increased job satisfaction, a more positive work environment, and ultimately, reduced staff turnover. 
Enhanced collaboration among teams is another benefit, as Omni Engage allows for seamless communication and cooperation, leading to increased productivity and better decision-making. As a result, companies can retain top talent and maintain a motivated workforce.

Strong brand image & competitive advantage

Omni Engage provides a seamless and consistent customer experience across all channels helps companies maintain a positive brand image and reputation. 

This consistency demonstrates a commitment to customer satisfaction and can set a business apart from competitors and by adapting to customers’ changing needs, companies can gain a competitive advantage and attract new customers.

Scalability & adaptability

Omni Engage is engineered for growing businesses.

We provide flexibility allows businesses to add new channels and integrations as needed. As customer preferences and market trends evolve, companies can adapt their strategies and offerings to stay relevant and competitive. As companies grow and needs change, Omni Engage will grow with you.

Data-driven decision-making
& personalized experiences

Omni Engage makes delivering personalized customer experiences simple with every customer engagement is stored in 360° customer view.

This information can be used to make informed decisions about product offerings, marketing strategies and customer service improvements. 

Increased sales & customer loyalty

By engaging with customers more effectively with Omni Engage, interacting with customers on the channel of their choice and offering a more personalized service, companies can boost sales and revenue.

This approach enables businesses to reach customers at various touchpoints in their buying journey and deliver a richer more timely and personal service, increasing the likelihood of conversion.

Elevate every Experience

Tactful Engage delivers value to everyone along the customer journey

  • Customer

  • Agent

  • Supervisor

  • Business Leader

Customer Value

Customer realise the benefits of company’s using Tactful Engage powered customer engagement in many ways.

1. Shorter Waiting Times
Customers experience significantly reduced waiting times as omnichannel communications software streamlines customer interactions.

2. Rapid Issue Resolution
Customer get issues resolved faster as the software efficiently directs your queries to the right agent.

3. High-Quality Responses
Customers receive excellent assistance as the software ensures agents have all the necessary information to provide accurate answers.

4. Faster route to resolution
Customers experience few handoffs and enjoy seamless interactions with smart routing that connects you to the most suitable agent.

5. 24/7 Agent Accessibility
Customers benefit from customer support agents that are available whenever you need them, and from wherever you are, with the convenience of omnichannel communications.

Agent Value

Agents benefit from using Omni Engage in many ways, from productivity improvements to make their work easier to an increase in job satisfaction from happier customers and faster issue resolution.

1. Unified Customer View
Agents enjoy access to the 360° customer view enabling them to provide more personalized and efficient support.

2. Streamlined Workflows
Agents have enhanced productivity with seamless integration of communication channels, allowing them to manage multiple interactions effortlessly.

3. Enhanced Collaboration
Agents can collaborate effectively with team members across various channels, ensuring a consistent and cohesive customer experience.

4. Increased Job Satisfaction
Agents experience a more fulfilling work environment with the ability to handle customer interactions efficiently and effectively using Omni Engage.

5. Productivity Toolset
With quick replies, knowledgebase and smart routing, Omni Engage has a range of features to help agents with their day-to-day work.

Supervisor Value

Omni Engage empowers Supervisors to take control of their agents and makes monitoring, measuring and optimisation simple.

1. Comprehensive Oversight
Supervisors enjoy a holistic view of agent performance and customer interactions across all channels, allowing for more informed decision-making.

2. Efficient Workforce Management
Supervisors benefit from Omni Engage’s powering routing features to optimize agent scheduling and workload distribution to ensuring maximum utilization and productivity to maintain customer satisfaction.

3. Performance Monitoring
Omni Engage makes it easy for Supervisors to track and evaluate agent performance across all communication channels, identifying areas for improvement and recognizing top performers.

4. Data-Driven Insights
Supervisors can review Omni Engage metrics to identify trends, uncover bottlenecks, and make data-driven decisions to enhance customer support operations.

5. Improved Training & Development
Omni Engage supports Supervisors develop targeted training programs, enhancing agent skills and overall team performance by providing detailed metrics on agent performance.

Business Value

Business owners benefit from an investment in Omni Engage by improving business performance, reducing churn and cutting the cost of ownership of sustaining a world-class customer engagement solution.

1. Enhanced Customer Experience
Omni Engage boosts business by providing a seamless and consistent customer experience across all channels, leading to increased customer satisfaction and loyalty.

2. Cost-Effective Solution
Business owners value consolidate multiple communication platforms into one unified system, reducing operational costs and streamlining customer support processes.

3. Scalable Growth
Business owners feel secure that Omni Engage can easily adapt and expand as customer support operations at a business grows, ensuring a smooth transition and continued success.

4. Competitive Advantage
Staying ahead of the competition is critical for any business and Omni Engage offers a superior customer experience through efficient and personalized support to give businesses an edge.

5. Increased Revenue
Business owners recognise that Omni Engage helps improve customer retention and attract new clients with exceptional customer support, ultimately leading to increased revenue and business growth.

Customer Stories

Discover how Tactful Engage is supporting business


Retail giant sees customer retention soar 60% & productivity skyrocket

Discover the incredible success story of Elaraby, the influential industrial, retail, and commercial powerhouse that has been a prominent player in the Middle East for over half a century.

In their quest to maintain their reputation for customer excellence amidst rapid expansion, Elaraby partnered with Tactful Engage, an innovative solution designed to revolutionize customer engagement.

Retailer powerhouse ElAraby partners Dstny Engage