Customer Experiences Matters
Build stronger relationships for long-term client retention
Omni Engage for Car Dealers
Transform customer experience at your dealership with Omni Engage, the ultimate omnichannel customer engagement platform.
Easily connect email and social media channels, to streamline communication and deliver personalized recommendations and support.
Discover how Omni Engage helps car dealers improve customer experience, build loyalty and drive up revenue.
Boost Buyer Satisfaction & After Sales Experience
Enhance the Buying Experience
Omni Engage allows dealers to create personalized experiences using customer data from various touchpoints.
Deliver tailored offers based on buyer preferences to improve conversion.
Streamline Communication
and Operations
Our software improves communication and streamlines operations by integrating channels and teams. by integrating channels.
Omni Engage helps coordinate sales, support and service teams to deliver faster response times and greater customer satisfaction.
Optimize communication to drive revenue
Utilize customer data identify upselling and cross-selling opportunities, offering tailored products and services to car buyers and service customers, to drive higher transaction values and boost revenue.
Discovery
Connect easily with car buyers via social media or chat bot, while they’re browsing from your Unified Inbox.
Gain a competitive edge for your dealership, by delivering a more personalized and accessible customer experience.
Vehicle Presentation & Test Drive
Omni Engage deliver a 360° customer view of every customer engagement from all channels in one place. Use these insight to ensure you present vehicles on site that match the buyers needs defined online and offer a bespoke sales experience that customers appreciate.
After Sales Support & Service
Simplify customer engagement by instantly routing your inquiries to the sales, service, or fleet management. Deliver lightning-fast issue resolution with our quick reply feature and use the knowledgebase to reference company and manufacturer policies easily. Provide a great customer experience and build long-lasting customer relationships that give your dealership a competitive edge.
Built to simplify communication & optimize performance
One place for all communication
Streamline your communication, improve response time, and ensures that no query goes unanswered.
Unified Inbox allows dealership staff to manage and respond to vehicle inquiries from various channels like social media, messaging apps, email, and live chat, all in one place.
Our 360° customer view helps both sales and support teams to deliver a personalized and efficient service.
Instant customer support guaranteed
Omni Engage chatbots can handle a wide range of enquiries, from test drive requests to service inquiries, answering frequently asked questions around the clock.
Automate routine tasks, freeing up staff to focus on more complex issues and provide better service to customers.
The chatbots can provide instant support to customers improving overall satisfaction.
Integration with Dealer Management Systems
Omni Engage can seamlessly integrate with DMS and CRM tools to unlock real-time updates on the status of customer engagement.
Staff can have contact and customer information at their fingertips, to upsell extended service agreements, financing or trade-ins more effectively, delivering a more efficient and personalized customer experience.
Actionable insights that help your team performance
Business managers can track test drive outcomes and service upsells based on engagements, and monitor staff performance and measure the effectiveness.
Identify areas for improvement, optimize your support processes and make data-driven decisions to enhance customer satisfaction.