Simpler, Better and Modern Customer Service

Exceptional customer experiences through the perfect blend of human touch and AI innovation

Exceptional customer experiences through the perfect blend of human touch and AI innovation

Omnichannel Customer 360

MOST POPULAR

Engage Essentials

Enhance Customer Experience and Productivity

Starts from 3,000 Monthly Conversations A single conversation can have any number of messages with a customer within 24-hours period
Limited External Triggers Limited number of trigger via webhooks to initiate automations based on events from external systems
Unlimited Seats Number of agents and supervisors in your team
Unlimited Web, Email & Social Channels Engage with your customers over website livechat, Facebook, Messenger, WhatsApp and other channels
Unlimited Contacts Engage and support unlimited number of customers
Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Service Groups Structure and manage your teams in different groups of services
Skill-based Routing Route customer communications to the best-suited agents based on their skills
Intelligent Routing & Esclation Workflows Use data, AI and advanced algorithms to route customer communications intelligently
Historical Analytics Generate detailed reports on team performance & customer engagement
Realtime Analytics Get informed on daily activities by customer & your team.
Notifications and Alerts Recive notification in-app & over email on critical issues & custom events.
Integrated Contact Manager A single point of truth to access customer info & history to boost productivity & customer experience.
Integrated Content Management System Store products, services and help information to use for sales and customer service enquires
Integrated Ticketing System Log customers' requests and process them
Integrations & API Access Integrate your favourite business tools via no code connectors or API. Fair usage policy applied
Standard Automation/AI Visual Studio Build workflow automations,integrations, routing logic and AI agents using no/low code visual canvas
Standard Customisable Insights Use track customer engagement & team performance.
GPT Tokens Included Tokens are included in your automations.
Fair usage policy applies
Ability to bring your AI or GPT Integrate with hundreds of commercial AI models or innovate with your custom models
Standard Support Get support via email, chat & knowledge base
Limited Data Retention Duration of stored reports & historical customer interactions -- Doesn't impact your contacts info

Addons

Extra Monthly Conversations Engage with more number of customers
Extra Monthly External Triggers Run more automations to boost productivity and sales
Onboarding Service Our customer success team will help you get started and provide training and strategy to maximise positive impact on your customers and business
Custom Integrations Connect your favourite business tools to team's workflow
CX Design Service Let our team help you create the best customer experience your customers deserve

Engage Pro

Outstanding Sales, Support & Marketing at Scale

Starts from 5,000 Monthly Conversations A single conversation can have any number of messages with a customer within 24-hours period
Extended External Triggers Extended number of trigger via webhooks to initiate automations based on events from external systems
Unlimited Seats Number of agents and supervisors in your team
Unlimited Web, Email & Social Channels Engage with your customers over website livechat, Facebook, Messenger, WhatsApp and other channels
Unlimited Contacts Engage and support unlimited number of customers
Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Service Groups Structure and manage your teams in different groups of services
Skill-based Routing Route customer communications to the best-suited agents based on their skills
Intelligent Routing & Esclation Workflows Use data, AI and advanced algorithms to route customer communications intelligently
Historical Analytics Generate detailed reports on team performance & customer engagement
Realtime Analytics Get informed on daily activities by customer & your team.
Notifications and Alerts Recive notification in-app & over email on critical issues & custom events.
Integrated Contact Manager A single point of truth to access customer info & history to boost productivity & customer experience.
Integrated Content Management System Store products, services and help information to use for sales and customer service enquires
Integrated Ticketing System Log customers' requests and process them
Integrations & API Access Integrate your favourite business tools via no code connectors or API. Fair usage policy applied
Premium Automation/AI Visual Studio Build workflow automations,integrations, routing logic and AI agents using no/low code visual canvas
Premium Customisable Insights Track customer engagement, sentiment and satisfaction. Track team activities for better coaching programs.
GPT Tokens Included Tokens are included in your automations.
Enhanced fair usage policy applies
Ability to bring your AI or GPT Integrate with hundreds of commercial AI models or innovate with your custom models
Premium Support Get support via email, chat & knowledge base and have access to dedicated account manager
Extended Data Retention Duration of stored reports & historical customer interactions -- Doesn't impact your contacts info
CX Advisory Included Get 2 consulation sessions every month

Addons

Extra Monthly Conversations Engage with more number of customers
Extra Monthly External Triggers Run more automations to boost productivity and sales
Premium Onboarding Service Our customer success team will help you get started and provide training and strategy to maximise positive impact on your customers and business
Custom Integrations Connect your favourite business tools to team's workflow
CX Design Service Let our team help you create the best customer experience your customers deserve

Ready to scale your operations?

Frequently Asked Questions

You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.

You can run automation inside Tactful Engage to enhance and automate your customer experience.

Each automation starts with a trigger that can be anything from a customer message to an external event in another tool to internal action taken by your team.

When automation is triggered, it will consume 1 Automation Credit regardless of how small or big is the automation you are doing.

Engage Essentials and Enterprise bundles already come with free Automation Credits that you can use. You can order more Automation Credits bundles as your usage grows over time.

You can design and implement automated workflows, such as chatbots, integrations, routing, escalations, etc., in our no-code/low-code Automation Visual Studio.

You can break down one automation into multiple flows for modularity, maintainability and reusability.

You can build, store, import, and export any number of Automation Flows inside the Visual Studio.

You can activate and deactivate individual flows in your workspace. An active Automation Flow will be executed upon a configured external or internal trigger, but a deactivated Automation Flow won’t. 

You can have unlimited active flows in Engage Enterprise and up to 30 active flows in Engage Essentials.

Yes, our service is a GDPR compliant. We adhere to GDPR regulations to ensure that your data is handled with care and privacy.

We prioritize data privacy and security by using industry-standard encryption, regular security audits, and strict access controls. For more details, please refer to our privacy policy

Yes, we provide Data Processing Agreements to customers who require them. You can download our DPA from here.

We offer:

  • Standard Support via email and live chat.
  • Premium Support, which includes enhanced SLA and a shared account manager.

Yes, we offer onboarding assistance, including setup guides, tutorials, and one-on-one sessions to help you get started quickly. Please contact our sales team for more information at sales@tactful.ai.

Yes, we support voice integration. Our platform allows you to manage and respond to voice calls alongside digital conversations, providing a seamless, unified communication experience. We can integrate with third-party voice processing platforms and we also provide our voice backend in the UK and GCC regions.

Yes, we offer various partnership opportunities, including reseller partnerships, technology partnerships, integration partnerships, and strategic alliances. Each type of partnership is designed to meet different business objectives and leverage mutual strengths.

To become a partner, please fill out our partnership application form on our website. Our partnership team will review your application and get in touch with you to discuss potential collaboration opportunities.