Simpler, Better and Modern Customer Service

You can try most of our platform features using Engage Essentials, which includes AI and Automation capabilities. Please get in touch with our sales team using this form, and we will be happy to assist you.

You can run automation inside Tactful Engage to enhance and automate your customer experience.

Each automation starts with a trigger that can be anything from a customer message to an external event in another tool to internal action taken by your team.

When automation is triggered, it will consume 1 Automation Credit regardless of how small or big is the automation you are doing.

Engage Essentials and Enterprise bundles already come with free Automation Credits that you can use. You can order more Automation Credits bundles as your usage grows over time.

You can design and implement automated workflows, such as chatbots, integrations, routing, escalations, etc., in our no-code/low-code Automation Visual Studio.

You can break down one automation into multiple flows for modularity, maintainability and reusability.

You can build, store, import, and export any number of Automation Flows inside the Visual Studio.

You can activate and deactivate individual flows in your workspace. An active Automation Flow will be executed upon a configured external or internal trigger, but a deactivated Automation Flow won’t. 

You can have unlimited active flows in Engage Enterprise and up to 30 active flows in Engage Essentials.

Yes, our service is a GDPR compliant. We adhere to GDPR regulations to ensure that your data is handled with care and privacy.

We prioritize data privacy and security by using industry-standard encryption, regular security audits, and strict access controls. For more details, please refer to our privacy policy

Yes, we provide Data Processing Agreements to customers who require them. You can download our DPA from here.

We offer:

• Standard Support via email and live chat.
• Premium Support, which includes enhanced SLA and a shared account manager.

Yes, we offer onboarding assistance, including setup guides, tutorials, and one-on-one sessions to help you get started quickly. Please contact our sales team for more information at sales@tactful.ai.

Yes, we support voice integration. Our platform allows you to manage and respond to voice calls alongside digital conversations, providing a seamless, unified communication experience. We can integrate with third-party voice processing platforms and we also provide our voice backend in the UK and GCC regions.

Yes, we offer various partnership opportunities, including reseller partnerships, technology partnerships, integration partnerships, and strategic alliances. Each type of partnership is designed to meet different business objectives and leverage mutual strengths.

To become a partner, please fill out our partnership application form on our website. Our partnership team will review your application and get in touch with you to discuss potential collaboration opportunities.