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Simpler, Better and Modern Customer Service

AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity

AI-powered and effortlessly configurable customer service platform

Omnichannel Customer 360

MOST POPULAR

Engage Essentials

Free Forever

Enhance Customer Experience and Productivity

Contact Sales
1 to 10 Seats Number of agents and supervisors in your team
Web, Email & Social Channels Engage with your customers over website livechat, Facebook, Messenger, WhatsApp and other channels
Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Unlimited Branded Channels Connect and customise as number of channels
Unlimited Contacts Engage and support unlimited number of customers
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Service Groups Structure and manage your teams in different groups of services
Skill-based Routing Route customer communications to the best-suited agents based on their skills
Intelligent Routing Use data, AI and advanced algorithms to route customer communications intelligently
Historical Analytics Generate detailed reports on team performance & customer engagement
Realtime Analytics
Notifications and Alerts
Integrated Contact Manager
Integrated Content Management System Store products, services and help information to use for sales and customer service enquires
Integrated Ticketing System Log customers' requests and process them
Integrations & API Access Integrate your favourite business tools via no code connectors or API. Fair usage policy applied
Automation Visual Studio Build workflow automations,integrations, routing logic and AI agents using no/low code visual canvas
Up to 30 Active Automation Flows
AI Chatbot Deploy intelligent chatbots to automate service and capture leads on any channel
AI Copilot Augment agents and supervisors with AI copilot to enhance productivity, consistency and quality
Sentiment Analysis Use AI to track customer sentiment and satisfactio and trigger automations to respond to risks of churns or escalations
Daily Automation Credits Included Free daily credits to build and run automations across the entire customer journey. Fair usage policy applies
GPT Tokens Included Free tokens included to use AI and GPT models in your automations
Bring you AI Integrate with hundreds of commercial AI models or innovate with your custom models
Automation Templates Kick start your automation setup by reusable and tested automation templates created by our experts
Standard Support Get support via email, chat & knowledge base
3 Month Data Retention Duration of stored reports & historical customer interactions -- Doesn't impact your contacts info

Addons

Automation Credit Bundle: ₤99/bundle/month Run more automations and boost productivity and sales
Onboarding Service Our customer success team will help you get started and provide training and strategy to maximise positive impact on your customers and business
Custom Integrations Connect your favourite business tools to team's workflow
CX Design Service Let our team help you create the best customer experience your customers deserve

Engage Enterprise

From ₤69/Agent/Month

Outstanding Sales, Support and Marketing at Scale

Contact Sales
10+ Seats Number of agents and supervisors in your team
Voice, Web, Email & Social Channels Engage with your customers over telephony, website livechat, Facebook, Messenger, WhatsApp and other channels
Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Unlimited Branded Channels Connect and customise as number of channels
Unlimited Contacts Engage and support unlimited number of customers
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Service Groups Structure and manage your teams in different groups of services
Skill-based Routing Route customer communications to the best-suited agents based on their skills
Intelligent Routing Use data, AI and advanced algorithms to route customer communications intelligently
Historical Analytics Generate detailed reports on team performance & customer engagement
Realtime Analytics
Notifications and Alerts
Integrated Contact Manager
Integrated Content Management System Store products, services and help information to use for sales and customer service enquires
Integrated Ticketing System Log customers' requests and process them
Integrations & API Access Integrate your favourite business tools via no code connectors or API. Fair usage policy applied
Automation Visual Studio Build workflow automations,integrations, routing logic and AI agents using no/low code visual canvas
Unlimited Active Automation Flows Create and run as many automation flows as your business needs across sales, support and marketing activities
AI Chatbot Deploy intelligent chatbots to automate service and capture leads on any channel
AI Copilot Augment agents and supervisors with AI copilot to enhance productivity, consistency and quality
Sentiment Analysis Use AI to track customer sentiment and satisfactio and trigger automations to respond to risks of churns or escalations
Daily Automation Credits Included Free daily credits to build and run automations across the entire customer journey. Enhanced fair usage policy applies
GPT Tokens Included Free tokens included to use AI and GPT models in your automations
Bring you AI Integrate with hundreds of commercial AI models or innovate with your custom models
Automation Templates Kick start your automation setup by reusable and tested automation templates created by our experts
Premium Support Get support via email, chat & knowledge base and have access to dedicated account manager
6 Month Data Retention Duration of stored reports & historical customer interactions -- Doesn't impact your contacts info

Addons

Automation Credit Bundle: ₤139/bundle/month Run more automations and boost productivity and sales
Premium Onboarding Service Our customer success team will help you get started and provide training and strategy to maximise positive impact on your customers and business
Custom Integrations Connect your favourite business tools to team's workflow
CX Design Service Let our team help you create the best customer experience your customers deserve
Compliance Bundle Our expert team will help you achieve compliance according to your industry and regional regulations
Extended Data Retention

Ready to scale your operations?

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Frequently Asked Questions

Yes, we offer a 14-day free demo account with full access to all features. No credit card is required. Please contact our sales team at sales@tactful.ai.

Yes, our service is a GDPR compliant. We adhere to GDPR regulations to ensure that your data is handled with care and privacy.

We prioritize data privacy and security by using industry-standard encryption, regular security audits, and strict access controls. For more details, please refer to our privacy policy

Yes, we provide Data Processing Agreements to customers who require them. Please contact our sales or support team to request a DPA.

We offer various support options, including email support and live chat. Our comprehensive knowledge base is also available 24/7.

Yes, we offer onboarding assistance, including setup guides, tutorials, and one-on-one sessions to help you get started quickly. Please contact our sales team for more information at sales@tactful.ai.

Yes, we support voice integration. Our platform allows you to manage and respond to voice calls alongside digital conversations, providing a seamless, unified communication experience.

Yes, we offer various partnership opportunities, including reseller partnerships, technology partnerships, integration partnerships, and strategic alliances. Each type of partnership is designed to meet different business objectives and leverage mutual strengths.

To become a partner, please fill out our partnership application form on our website. Our partnership team will review your application and get in touch with you to discuss potential collaboration opportunities.

Tactful Ltd trading as Tactful AI

Registered in England. — Company No: 102 79 888. Stirling House Business Centre, Cambridge Innovation Park, Waterbeach, Cambridge CB25 9QE UNITED KINGDOM

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© 2024 Tactful Ltd.

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