How to provide great customer care in the healthcare industry?
In this article, I am going to talk about the importance of customer service in the healthcare industry and how companies can provide top-notch customer care service for their patients.
How can a cognitive assistant help your team provide a better seamless customer experience
In this article, I am going to present you with the kind of problems customers face with any business with poor customer service and how customers have changed over the years, and how a cognitive assistant offers a better solution for a better customer care.
AI as a solution for customer care, can it be real or just pure sci-fi?
With omnichannel taking control of business providing customers with a seamless care experience and giving them the freedom to choose their preferred channel to reach your business, and since artificial intelligence is now a demand to offer a smart service. One wonders what would happen if these two are combined together.
4 reasons why you should adopt omni-channel communication in business
Omnichannel?! Does this ring a bell? You might have heard about it during a meeting with your sales team, or came across it while reading an article about new trends of marketing.
What actually is omnichannel and can it be beneficial to your business?
6 critical differences between omnichannel & multichannel
So you are running a big business and have been hearing lately about multichannel and omnichannel customer care but you are completely indecisive about which to choose for your business.
I am not gonna lie to you, it’s not an eeny-meeny-miny-moe decision, you can’t just flip a coin and choose one. You need to have a clear picture of each, and what can each one do for your business.
That’s why in this article, I am going to present you with the key differences between multichannel and omnichannel but first let’s explain the meaning of each.