AI as a solution for customer care, can it be real or just pure sci-fi?


With omnichannel taking control of business providing customers with a seamless care experience and giving them the freedom to choose their preferred channel to reach your business, and since artificial intelligence is now a demand to offer a smart service. One wonders what would happen if these two are combined together.

6 critical differences between omnichannel & multichannel


So you are running a big business and have been hearing lately about multichannel and omnichannel customer care but you are completely indecisive about which to choose for your business.

I am not gonna lie to you, it’s not an eeny-meeny-miny-moe decision, you can’t just flip a coin and choose one. You need to have a clear picture of each, and what can each one do for your business.

That’s why in this article, I am going to present you with the key differences between multichannel and omnichannel but first let’s explain the meaning of each.