Customer Engagement
for Growing Businesses
Enhance customer satisfaction and boost revenue
MOST POPULAR
Starter
Unlimited Contacts Add unlimited contacts, notes & contact information.
Unlimited Messages Enjoy no limits on sending and receiving messages. Fair Usage Applies.
Unlimited Tickets Easily add tickets without restrictions.
Reports Essential reports to monitor agent performance and customer engagement.
5 Seats Get started with five Omni Engage seats.
3 Channels Kick off your omnichannel experience with three channels of your choice and be better connected to customers. Select from Email, WhatsApp, Web chatbot, Messenger and Facebook Comments.
Basic Routing Automatically route inbound requests to the next available agent.
90 Days Data Retention Retain customer contact reports and messages for up to 90 days.
Standard Support Use of the support knowledgebase and email support.
Growth
Unlimited Contacts Add unlimited contacts, notes & contact information.
Unlimited Messages Enjoy no limits on sending and receiving messages. Fair Usage Applies. Bots excluded.
Unlimited Tickets Easily add tickets without restrictions.
Reports Essential reports to monitor agent performance and customer engagement.
Up to 20 Seats Connect up to 10 seats to Omni Engage.
5 Channels Be better connected with five active communications channels. Email, WhatsApp, Web chatbot, Messenger and Facebook Comments.
Skill-based Routing Transform queue and resource management. Skill Based Routing directs enquiries to the best available operator, based on skill and experience. Take your customer engagement to the next level and deliver value faster.
API Access Use the Omni Engage API to connect third-party services and integrate your omnichannel platform with the rest of your technology stack.
180 Days Data Retention Retain customer contact reports and messages for up to 180 days.
Standard Support Use of the support knowledgebase and email support.
Addons
Custom Integrations Connect your CRM application to Omni Engage.
Pro
Unlimited Contacts Add unlimited contacts, notes & contact information.
Unlimited Messages Enjoy no limits on sending and receiving messages. Fair Usage Applies. Bots excluded.
Unlimited Tickets Easily add tickets without restrictions.
Reports Essential reports to monitor agent performance and customer engagement.
Unlimited Seats Use as many seats as you like with Omni Engage.
Unlimited Channels Connect Email, WhatsApp, Web chatbot, Messenger and Facebook Comments and custom channels for Enterprise customers..
Skill-based Routing Transform queue and resource management. Skill Based Routing directs enquiries to the best available operator, based on skill and experience. Take your customer engagement to the next level and deliver value faster.
Custom Data Retention Let's talk. Custom plans to retain customer contact records and messages are available.
Priority Support Self-service, priority email, priority service-desk, phone.
API Access Use the Omni Engage API to connect third-party services and integrate your omnichannel platform with the rest of your technology stack.
Dedicated Account Manager Direct access to a dedicated Account Manager to help you optimise your customer engagement using Omni Engage.
Addons
Custom Integrations Connect your favourite business applications, including many popular CRM & ERP tools.
Flow Bot Automation Take customer engagement to the next level with a automated bot to streamline customer engagement.
Multilingual AI Bot Add an AI Bot to transform customer experience and deliver more personalisation and power to deliver high performance at scale.
Frequently Asked Questions
What channels do you support?
Omni Engage supports Messenger, WhatsApp, Website, Email and Facebook Comments channels, providing true omnichannel communications and we offer Messenger & Website for bot supported communications.
Can I connect more than one account per channel?
You can connect each account to a single channel, for example: for every WhatsApp number you need to create a new channel.
How long is the free trial?
You get 14 days to try Omni Engage, but it only takes few minutes to get your first channel live.
What limitations are there in the trial?
Bot services are not available in the trial version. However you get all the features in the “Growth” plan free to try for 14 days on us.
What support do you offer?
Support levels depend on your plan, but everyone enjoys full access to our support center, and we have agents available to support you through the onboarding journey.
How can I upgrade/cancel my subscription?
Send an email to support@tactful.ai and we'll be happy to discuss.
What is the difference between the Flow Bot and the Multilingual AI Bot?
A flow bot is an automated agent which navigates customers through a conversational flow, using a predefined menu, in the form of a series of questions or prompts to guide the customer to the desired information.
The multilingual AI bot uses natural language processing (NLP) to interpret in real time the customer's input and provides a response, closely reflecting a natural conversation between an agent and customers.
Does Omni Engage support different languages?
Yes. Currently We support English, Dutch, French & Arabic. Custom language can be supported. Reach out to the Omni Engage support team for more information at support@tactful.ai
What is the cost of an AI Bot?
The implementation of a AI bot is based on a one-off implementation fee and on-going monthly usage fee.
The usage fee is based on the number of conversations conducted between a customer and the AI bot. A conversation is a customer-initated thread of messages on a single channel and ends when an human joining the conversation or after 24 hours of inactivity, whichever occurs first.
What is a Bot conversation?
A Bot conversation is a customer-initated thread of messages on a single channel, between a customer and an AI Bot. The conversation ends when an human joining the conversation or after 24 hours of inactivity, whichever occurs first.
What is the difference between a Omni Engage Bot and ChatGPT Bot?
Omni Engage Bot is powered by a GDPR-compliant proprietary AI NLP model which never shares information with any third-party technology.
Is Omni Engage Bot GDPR compliant?
Omni Engage Bot is powered by a GDPR-compliant proprietary AI NLP model which never shares information with any third-party technology.
Can I integrate Omni Engage with ChatGPT?
ChatGPT has a closed beta program. Talk to us about early access.
Omni Engage has an agnostic approach to AI models which enables customers to use alternative AI models, such as ChatGPT.