Frequently Asked Questions

Do you provide customer service agents?

No, we do not — we only provide the software for your agents to use.

How many websites can I install Tactful's webchat widget onto?

Tactful UCX supports having multiple brands connected to one account, so you can install the webchat onto multiple websites.

Do I need a developer to install Tactful's webchat widget?

Probably not. If you have edit access to your website HTML, you can simply follow our HTML installation guide to add the webchat widget code. If you’re using a popular CMS or eCommerce site like BigCommerce, or WordPress, you can follow these instructions to install it.

Even if you do need help from a developer, you won’t need much of their time. Installing Tactful’s webchat widget is a quick copy-and-paste task that should take less than five minutes.

Can my visitors chat with me from their mobile devices?

Yes, all modern mobile browsers are supported including Google Chrome and Safari.

Does Tactful AI have an API?

Yes! We offer an API that allows you to further integrate other tools & automate your business operations. Contact us to access API documentation.

Want to use our API to create an integration with your platform? Contact

What are the available payment methods?

We accept credit cards. If you cannot pay with a credit card, please contact us for alternate payment options.

Is VAT included in plan prices?

VAT is not included in our plan prices. As most Tactful AI customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, make sure you enter your EU VAT number to prove your business status and thus remove VAT from the price. If you are located outside the EU, we won’t charge any VAT, regardless of your business or consumer status.

Do you offer discounts on multiple accounts?

Yes! We offer discounts if you are taking multiple plans under the same account. This means if you have multiple (different teams) you can have separate workspaces for each team under one account. Come chat with us for more info.

Is it possible to pay yearly?

Yes, it is possible! You can enable yearly payment mode in your Plans page in your dashboard, after you subscribed to a plan (click on the Monthly button, which then becomes Yearly once saved).

Can I resell Tactful AI's products?

Yes! You can join our Partners Program.

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