Enterprise Grade AI-Powered Ticketing System

Track, Prioritize & Solve Customer Support Tickets All in One Place

with Tactful’s Integrated Ticketing System

Streamline customers' requests in Tactful's intuitive and easy to use Ticketing system. Personalize and boost customer loyalty using advanced and feature rich ticketing solution.

AI Ticketing System

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

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Omnichannel Ticketing System

True Omnichannel Customer Experience

Support your customers on every channel

Aggregate customers’ requests from all channels including website, social media, mobile app, emails, and call center in the central Tactful’s Ticketing system and eliminate pitfalls and fragmentations.

Paired with Tactful AI and Chatbot solutions, you can get the best blend of AI and human based customer service.

Customer journey & 360 view

Record your customer’s journey

With overlaid information about customer's journey, previous requests and interactions you will get the full picture to deliver a personalized experience to every customer in the shortest time. The configurable workflows will help you customize the Ticketing system to fit your operations style.

Customer’s Journey
AI-Powered Routing & Queuing Technology​

AI Routing & Queueing

Smart Routing and Queues

Categorize & prioritize consumer’s tickets into different queues according to their priority to requirements. These tickets will be dispatched into different skilled team groups with AI routing to ensure excellence and personalized experience.

Tactful AI routing system will add more dimensions to how you assign your customers' requests including sentiment, history, CRM information and more.

Self Service Powered by Artificial Intelligence

Embrace the Power of Self-Service

Let your customers search & find answers themselves by using a comprehensive knowledge base and FAQs without agent’s intervention. This is a win-win step as you’ll free-up some burden off the support team while giving your customers instants responses to most of their enquiries.

AI Self-Service Chatbot

Why Fast Growing Brands Choose Tactful UCX

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Better Customer Retention

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Better Productivity

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Better Conversion Rate

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Faster Time-To-Market

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Better Customer Retention

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Better Productivity

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Better Conversion Rate

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Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

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