Streamline customers' requests in Tactful's intuitive and easy to use Ticketing system. Personalize and boost customer loyalty using advanced and feature rich ticketing solution.
Aggregate customers’ requests from all channels including website, social media, mobile app, emails, and call center in the central Tactful’s Ticketing system and eliminate pitfalls and fragmentations.
Paired with Tactful AI and Chatbot solutions, you can get the best blend of AI and human based customer service.
With overlaid information about customer's journey, previous requests and interactions you will get the full picture to deliver a personalized experience to every customer in the shortest time. The configurable workflows will help you customize the Ticketing system to fit your operations style.
Categorize & prioritize consumer’s tickets into different queues according to their priority to requirements. These tickets will be dispatched into different skilled team groups with AI routing to ensure excellence and personalized experience.
Tactful AI routing system will add more dimensions to how you assign your customers' requests including sentiment, history, CRM information and more.
Let your customers search & find answers themselves by using a comprehensive knowledge base and FAQs without agent’s intervention. This is a win-win step as you’ll free-up some burden off the support team while giving your customers instants responses to most of their enquiries.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.
