Convert website visitors, app users & social media audience into paying customers instantly. Proactively resolve customers problems and automate sales & support, all at one step.
+45 Million
85% of Issues
3x Faster Deployment
Capture orders & requests easily using an interactive conversational interface.
Offer personalized recommendations and convert visitors into customers.
Increase customer satisfaction and retention while reducing support costs.
Boost customer satisfaction, retention and sales by giving your customers consistent experience across digital platforms using a true omnichannel technology.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.
Augment your customer service team by giving them virtually unlimited bandwidth. Tactful AI Chatbot will help you automate most of typical customers requests, 24/7.
Tactful Virtual Assistants will understand your customer’s needs and will suggest best products and services taking in consideration previous interactions and preferences.
Enhance customer experience and operation efficiency by extending self-service options and automate complex requests. With Tactful Smart Virtual Assistants you can automate complex customer support scenarios and record all requests in the integrated ticketing dashboard.
Multilingual and superior Arabic support for natural and convenient customer engagement. Tactful state of the art AI technology also learns from customers interactions and improves every single day.
The AI chatbot in the banking can be installed on premise to provide the maximum security to the customer’s data. It can also support auto pilot, track spending habits and provide credit score; that all offer recommendations for a better money management.
A conversational chatbot in eCommerce can increase sales, reduce abandoned cart value and promote retention by providing a cohesive, consistent customer service experience across all channels.
A chatbot in the financial sector is a reliable tool that can provide financial advice, manage transactions, promote cross selling, and prevent fraud.
Chatbots in the insurance sector can enhance lead generation and assist customers in the deal making process. that increase the efficiency of the deal-making in an enterprise.
Healthcare providers stated that chatbot help patients who aren't sure where they should go, through booking an online remote consultation with a GP, or by gathering the basic information from patient and direct him to the next steps.
Telecom chatbots can reduce the churn rate by helping customers find what they are looking for quickly. Apart from saving time and effort for real agents by redirecting customers to their matching departments.
As of 2017, the MENA e-commerce market reached $8.3 billion, with an average annual growth rate of 25%, e-commerce in the region has been growing slightly of the global average. In order to compete in this space, businesses have to adopt a customer-centric approach with a focus on delivering the best service across all channels. We at Elaraby have worked with Tactful to build a comprehensive customer experience platform to manage and deliver the best customer experience across all digital platforms, since started we have seen spectacular improvements in customer satisfaction, online conversion, and operations efficiency. The results have been exceeding our expectations on all fronts.
Manal Negmeldin
Head of Digital & Omnichannel at ELARABY GROUP
In the hospitality sector, we see great benefits of using AI in various aspects of the business including customer experience as well as the automation of processes. We also know that the best marketing we can do is to provide our guests with exceptional service and build a strong relationship with them. We believe using Tactful AI technology won’t only help us connect with our customers, we will also be able to understand their needs and always deliver the experience they are expecting from us.
Faisal Abdallah
Director of Communication at Fairmont Raffles Hotels International
Sigma-Fit is a Techwear company and we adopted AI to be at the core of our business operations as well as customer experience management. Using Tactful we were able to provide our customers with all the necessary channels to help them communicate as well as doing business with us. Tactful AI technology helped us provide the best experience across all these channels in a very cost effective way.
Omar El Metwally
Managing Director and Co-Founder
