Boost Social Media Engagement and Brand Reputation Using AI
Empower your social media moderation team to engage with followers, manage brand reputation, and capture sales opportunities.
Boost Social Media Engagement and Brand Reputation Using AI
Empower your social media moderation team to engage with followers, manage brand reputation, and capture sales opportunities.
Powering millions of conversations every month
The Challenge Social Media Teams Face
High-Volume Engagement across Multiple Channels
Managing thousands of comments, DMs, and mentions across different pages and platforms without burning out your team.
Missed Opportunities and Customer Frustration
Lost leads, unanswered questions, and slow responses that affect sales and customer satisfaction.
Spam and Negative Content Control
Blocking spam, trolls, and harmful content before it damages your brand reputation.
Limited Team Bandwidth
Keeping up with demand while giving real attention to your loyal followers and brand advocates.
How Tactful AI Helps Your Business with Social Media Moderation and Digital Presence
Centralization
AI Moderation
AI Automation
Smart Routing
Sales-First Approach
Analytics That Sell
Teams We Empower
Social Media Teams
Stay on top of comments, DMs, and mentions across all your pages without burning out.
Moderation Specialists
Automate the repetitive work of removing spam and offensive content, so you can focus on real conversations.
Sales & Growth Teams
Never miss a lead hiding in the comments—Tactful highlights buyer intent so you can jump in at the right time.
Marketing Managers
Track what customers are saying, measure campaign impact, and protect your brand image all in one dashboard.
Integrations That Matter to Social Media Teams
From plug-and-play connections to fully custom API integrations.
CRM integration
See customer history and context before replying.
Order tracking & history
Resolve “Where’s my order?” comments on the spot.
Product catalog & recommendations
Instantly suggest the right item without leaving the chat.
Ticketing systems
Escalate complex issues directly into your support flow.
ERP & backend systems
Keep moderation aligned with stock, pricing, and operations.
Integrations That Matter
Connect with 1,000+ apps with no-code required or customize your integrations using our open APIs & low-code platform.
CRM integration
See customer history and context before replying.
Order tracking & history
Resolve “Where’s my order?” comments on the spot.
Product catalog & recommendations
Instantly suggest the right item without leaving the chat.
Ticketing systems
Escalate complex issues directly into your support flow.
ERP & backend systems
Keep moderation aligned with stock, pricing, and operations.
How We Do It
Engage. Analyse. Optimise. That’s our framework.
Engage
We connect all your social channels (Facebook, Instagram, WhatsApp, and more) into one moderation workspace. Our team builds your use case, defines automation rules, and trains moderators to respond faster and smarter.
Analyse
We track every comment, DM, and mention to reveal engagement trends, audience sentiment, and recurring issues. AI highlights what drives positive interaction, and what risks your brand reputation, so you can take action early.
Optimise
Together, we fine-tune automations, response flows, and routing logic to reduce noise, prioritise valuable interactions, and turn engagement into measurable sales and loyalty gains.
What Differentiates Tactful AI from Other CX Platforms
We Don’t Sell and Vanish
You get a hands-on CX partner. We check in regularly by phone and WhatsApp, review outcomes, and keep tuning the setup.
Tailored, Not Templated
We co-design your workflows, policies, routing, and automations around your goals—not generic “best practices.”
Live in Days, Not Months
We connect your channels, build your use case, train your team, and launch quickly; then iterate.
Revenue Over Vanity
Dashboards tie moderation to leads, conversions, response time, and CSAT — so you can prove growth.
