Boost Social Media Engagement and Brand Reputation Using AI
Empower your social media moderation team to engage with followers, manage brand reputation, and capture sales opportunities
Powering millions of conversations every month
The Challenge You Face
High-volume engagement across multiple channels
Managing thousands of comments, DMs, and mentions across different pages and platforms without burning out your team.
Missed opportunities and customer frustration
Lost leads, unanswered questions, and slow responses that affect sales and customer satisfaction.
Spam and negative content control
Blocking spam, trolls, and harmful content before it damages your brand reputation.
Limited team bandwidth
Keeping up with demand while giving real attention to your loyal followers and brand advocates.
Need for speed and scalability
Building a moderation workflow that’s fast, smart, and ready to grow as your business grows.
How AI Powers Help Your Business with Social Media Moderation and Digital Presence
Centralization
AI Moderation
AI Automation
Smart Routing
Sales-First Approach
Analytics That Sell
Integrations That Matter
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CRM integration
see customer history and context before replying.
Order tracking & history
resolve “Where’s my order?” comments on the spot.
Product catalog & recommendations
instantly suggest the right item without leaving the chat.
Ticketing systems
escalate complex issues directly into your support flow.
ERP & backend systems
keep moderation aligned with stock, pricing, and operations.
Working with Tactful, we built a comprehensive platform to manage and enhance customer experience across digital channels. Since launch, we’ve seen significant sales, customer satisfaction & operational efficiency improvements. Tactful AI team and technology exceeded our expectations on all fronts.
How We Do It
Engage. Analyse. Optimise. That’s our framework.
Engage
We start by understanding your needs and business goals. Together, we build your use case, connect your channels, and get you live within a matter of days. We also train your team so they can hit the ground running.
Analyse
Every interaction leaves data behind. We track and analyse it, then recommend automations and improvements based on real customer behaviour.
Optimise
We refine the process with you, enhancing both your moderation workflow and your sales outcomes.
How We Do It
Engage. Analyse. Optimise. That’s our framework.
Engage
We start by understanding your needs and business goals. Together, we build your use case, connect your channels, and get you live within a matter of days. We also train your team so they can hit the ground running.
Analyse
Every interaction leaves data behind. We track and analyse it, then recommend automations and improvements based on real customer behaviour.
Optimise
We refine the process with you, enhancing both your moderation workflow and your sales outcomes.
Who It’s For
Social Media Teams
Stay on top of comments, DMs, and mentions across all your pages without burning out.
Moderation Specialists
Automate the repetitive work of removing spam and offensive content, so you can focus on real conversations.
Customer Service Agents
Get the context you need to respond faster, with AI agents covering FAQs when you’re busy.
Sales & Growth Teams
Never miss a lead hiding in the comments—Tactful highlights buyer intent so you can jump in at the right time.
Marketing Managers
Track what customers are saying, measure campaign impact, and protect your brand image all in one dashboard.
How We Do It
Engage. Analyse. Optimise. That’s our framework.
Engage
We start by understanding your needs and business goals. Together, we build your use case, connect your channels, and get you live within a matter of days. We also train your team so they can hit the ground running.
Analyse
Every interaction leaves data behind. We track and analyse it, then recommend automations and improvements based on real customer behaviour.
Optimise
We refine the process with you, enhancing both your moderation workflow and your sales outcomes.
What Differentiates Tactful AI from Other CX Platforms
We don’t sell and vanish
You get a hands-on CX partner. We check in regularly by phone and WhatsApp, review outcomes with your team, and keep tuning the setup so results keep climbing.
Tailored, not templated
We co-design your workflows, policies, routing, and automations around your goals—not generic “best practices.”
Live in days, not months
We connect your channels, build your use case, train your team, and launch quickly—then iterate.
Revenue over vanity
Dashboards tie moderation to leads, conversions, response time, and CSAT—so you can prove growth, not just “engagement.”
