Everything You Expect from Other CX Platforms — And Then Some
YES, famous customer service tools in the market has set the bar with a unified CX suite, omnichannel support, AI features, and easy customization. Those are valuable strengths…
… And Tactful gives you all that. But we also go further, solving the challenges they leave behind.
Everything You Expect from Other CX Platforms — And Then Some
YES, famous customer service tools in the market has set the bar with a unified CX suite, omnichannel support, AI features, and easy customization. Those are valuable strengths…
… And Tactful gives you all that. But we also go further, solving the challenges they leave behind.
Powering millions of conversations every month
What Others Deliver — Plus What Only Tactful Can
What Others Deliver — Plus What Only Tactful Can
They Make You Draw Trees. We Grow Forests.
Most CX tools still rely on endless “if this, then that” trees that take weeks to build and break whenever something changes. Tactful lets you skip all that — just teach the AI about your business once, and it keeps learning, adapting, and scaling as you grow.
Faster go-live
Launch in days, not weeks — no trees, no heavy setup.
Smarter conversations
Understands typos, slang, and intent for natural replies.
Scales with your business
Add products or services without rebuilding flows.
Less effort, more results
Teach once and let the AI handle the rest.
They Stitch Tools Together. Tactful Is All-in-One Platform.
Most CX tools make you juggle multiple apps — tickets here, chat there, social somewhere else — each with its own logins, plans, and limits. It works, but it’s messy.
Tactful brings everything together: chat, social, tickets, AI, and analytics — all in one unified platform.
One product
No scattered tools, no switching tabs.
One experience
One platform, one learning curve for the whole team.
Complete visibility
Track conversations and performance from a single view.
Built for scale
Add new channels and teams without losing control or clarity.
More Agents, Same Price. No Pop.
Most CX tools charge per seat — sounds fine until peak season hits and your team doubles overnight. Costs spike, logins get shared, and accountability disappears.
Tactful keeps it simple: unlimited users, one price, and full security.
Unlimited users
Add agents anytime without paying more.
Predictable pricing
One transparent price — no hidden fees, no surprises.
Full accountability
Each agent has a unique login to track ownership and performance.
Built for growth
scale your team without paying per seat.
How Tactful complements other CX platforms and goes beyond.
Other CX Providers
Build endless decision trees that take weeks to set up
Every update means redrawing flows and retesting
Customers get stuck in rigid menus
Heavy setup and constant maintenance
Frustrating for teams and slow for customers
Multiple separate apps (Desk, Chat, Social, etc.)
Complex, per-seat pricing with hidden add-ons
Rollouts slow down as you add more teams
Seasonal peaks cause cost spikes when you add agents
Shared logins used to avoid per-seat fees → security & accountability risks
Only a handful of licensed users can access the system
Tactful AI
Go live in days — no tree-drawing needed
Scales instantly when you add new products or services
AI understands natural language, slang, and typos
Teach once, let AI learn — minimal effort to maintain
Fast, smart, adaptive support that keeps improving
One complete product with everything unified
One transparent price for the whole platform
Roll out faster across large teams
Keep costs predictable and transparent
Every agent has their own secure login → no lost accountability
Empower everyone with unlimited users
