AI-Powered CX Platform for E-commerce Teams
Sales teams don’t have it easy. Customers come in hot from ads, social, or WhatsApp — but if the reply is slow, the deal is gone. Every minute counts. And every unanswered FAQ wastes time that should be spent on high-intent buyers.
How Tactful AI Powers E-commerce Teams
Unified Sales Inbox
WhatsApp, Messenger, Instagram, and website leads all in one place.
AI Sales Assistant
Suggests replies, auto-answers FAQs, and keeps leads warm.
Conversion Tracking
Dashboards that tie conversations directly to revenue, not vanity metrics.
CRM & Product Integrations
Instant access to order history, stock levels, and product recommendations while chatting.
Smart Workflows
Route hot leads to the right agent, auto-follow-up if buyers drop off, and escalate when needed.
Tactful AI gives sales teams the superhuman boost they need to close more deals, faster.
Without Tactful AI
Leads from ads and WhatsApp go cold before anyone replies
Agents spend hours answering the same product/HM/pricing FAQs
Switching between chat apps, CRM, and order tools slows everything down
Customers drop off because response times are too slow
E-commerce managers can’t see which channels actually drive revenue
Buyers get inconsistent answers across channels
Team feels under pressure and reactive
With Tactful AI
AI-assisted replies and instant routing keep conversations alive
FAQs auto-answered so sales can focus on serious buyers
One unified inbox with CRM, ERP, and product catalog plugged in
Quick replies, smart suggestions, and follow-ups on autopilot
Real-time dashboards showing conversions, response time, and sales impact
Centralized knowledge + AI assistant = consistent, accurate responses
Team feels in control, supported, and focused on closing sales
