Transform your Customer Engagement
Take engagement to the next level
Increase Convenience
Tactful Engage allows customers to choose their preferred communication channel, be it email, chat, social media, or phone. With multiple channels available, customers can connect whenever and however they prefer, ensuring greater accessibility and availability.
Deeper Customer Profiling
Connect with customers on their favourite social media platforms, with every channel managed from one Unified Inbox. Share every customer social footprint to Odoo to build a stronger customer profile and make informed decisions about where to concentrate your marketing investment.
Richer Customer Engagement
Combine the power of realtime product and service intelligence from Odoo with the connectivity of Tactful Engage and transform your customer engagement game. Deliver instant Odoo-powered insights and up-to-the-minute product or service information to customers across any channel with ease.
Ticket Harmonization
Streamline support ticket handling with an auto-sync from Tactful Engage to the Odoo Helpdesk. The hands-free handoff enables frontline customer support agents and helpdesk teams to work on harmony.
Self Service Support
Realise the power of the Odoo Knowledgebase via a Tactful Engage chatbot integration, to deliver instant answers to customer questions. Relive pressure on your support team, cut wait times and see satisfaction soar.
1-Click Platform Integration
Our deep linking functionality delivers full access to Odoo orders and Help desk tickets in a single click from Tactful Engage.
Supercharge your Customer Engagement
Discover the Tactful Engage difference
| Feature | Odoo | Tactful Engage by Tactful |
|---|---|---|
| Channel Management |
Single Channel |
Omnichannel |
| WebChat Widget | ||
| Custom Branding | ||
| Canned Responses | ||
| Multilanguage Support | ||
| Ticketing System | ||
| Email Channel Integration | ||
| WhatsApp Integration | ||
| Messenger Integration | ||
| Facebook Comments Integration | ||
| Queue Management | ||
| User Roles |
Flat |
Supervisor + Agents |
| Chat Bot |
Keyword Based Bot |
Multilingual AI Based Bot |
| Flowbot |
Basic Flows |
Advanced Flows |
| Chat GPT Integration | ||
| Find Products & Help |
Articles Over Chat |
|
| Self-Service Bot Ticket Collector |
