Tactful Works with the Tools You Already Use
No disruption. Just connection
Your business already runs on a mix of tools—sales, support, marketing, back office. The problem? They rarely talk to each other. Tactful stitches these systems together into one flow, so your team sees the full picture and your customers get instant, accurate answers.
From CRM to ERP — it all clicks with Tactful
CRM Systems
Connect your customer history to every chat
Never start from zero—every agent sees purchase history, preferences, and open cases right away.
In practice: Your CRM stops being a data graveyard—it becomes your sales assistant.
ERP & Backend Systems
Bring back-office data to the front line
Stock, pricing, billing, and logistics flow directly into conversations
On the ground: Your ERP stops being buried in spreadsheets—it becomes customer-ready knowledge.
Order Systems
Track, update, and resolve in one place
Customers check delivery status, modify orders, or request refunds in chat—no more hand-offs.
Simply put: Your order system stops being a support burden—it becomes a self-service win.
E-commerce Platforms
Make your online store conversational
Sync products, stock, and cart recommendations across all channels.
In practice: Your store stops being static—it starts selling inside every conversation.
Product Catalogs & Recommendations
Turn browsing into buying
Personalized suggestions show up instantly, raising conversions and cart value.
On the ground: Your catalogue stops being a list—it becomes a sales whisperer.
Ticketing & Case Management
Keep every issue on track
AI escalates tough cases, assigns priorities, and enforces SLAs consistently.
Simply put: Your ticketing tool stops being a silo—it becomes part of the conversation.
Knowledge Bases & Documentation
Turn documents into instant answers
AI learns from policies, manuals, and FAQs to provide clear, accurate responses.
In practice: Your knowledge base stops gathering dust—it becomes your AI’s brain.
Marketing & Analytics Tools
See where impact really comes from
Track campaign leads, conversions, and buyer intent from social comments and chats.
On the ground: Your marketing tools stop being vanity dashboards—they become ROI trackers.
Collaboration & Productivity Tools
Keep everyone on the same page
Tactful integrates with internal apps so insights travel seamlessly across teams.
Simply put: Your collaboration tools stop being isolated—they become CX amplifiers.
