Tactful AI has welcomed Egyptian entrepreneur and prominent investor Mohamed Aboulnaga (Nagaty) as an investor and strategic advisor to the CEO. This partnership marks a major milestone in Tactful’s mission to build a world-class technology ecosystem from Egypt and the Arab world.
Strategic Partnership
Tactful AI, a leading provider of AI-powered customer experience solutions, is proud to announce that Egyptian entrepreneur and prominent investor Mohamed Aboulnaga (known as Nagaty) has joined the company as both an investor and strategic advisor to the CEO. This strategic partnership marks a pivotal step in strengthening Tactful’s position regionally and globally.
Proven Impact
This collaboration came after Nagaty personally witnessed the impact of Tactful’s technology on several companies he is connected to. He experienced firsthand how Tactful’s platform elevates operational efficiency, drives digital sales, and delivers unprecedented customer satisfaction — empowering customer service, sales, social media, and marketing teams with AI-driven tools tailored to their unique needs.
Shared Vision
Since its founding, Tactful has proven its ability to help companies across Egypt, the Middle East, and Europe manage millions of conversations every month through a unified platform powered by AI and automation — all without requiring technical or coding expertise. The platform has enabled businesses in e-commerce, retail, hospitality, and financial services to achieve significant leaps in customer satisfaction and sustainable growth.
Mohamed Elmasry, Co-Founder and CEO of Tactful AI,
commented: “Nagaty’s involvement goes far beyond a financial investment. It represents the alignment of two visions — a shared belief that the future of technology in our region must be built by our own hands. Together, we’re working to build a world-class tech ecosystem from Egypt and the Arab world, ensuring digital sovereignty and creating real opportunities for local talent.”
Mohamed Aboulnaga (Nagaty) added:
“I’ve been following Tactful AI’s journey closely and seeing its impact on companies I know well. What they’re building isn’t just a tech platform — it’s the foundation for a sovereign ecosystem in software and AI for Egypt and the region. I’m excited to support this vision and work alongside the team to expand its influence into new markets and industries.”
With this partnership, Tactful aims to accelerate its regional and global expansion plans, reinforcing its role as a leading provider of AI-powered customer service and consumer experience solutions.
About Tactful AI
Tactful AI is an all-in-one platform for managing customer experiences and digital conversations across multiple channels — including social media, messaging apps, and websites. It enables businesses to unify digital communication, intelligently route conversations, automate processes with no coding required, and leverage real-time analytics to improve performance.
Today, Tactful AI powers leading companies across Egypt, the Middle East, and Europe, helping them achieve faster response times, higher customer satisfaction, and significant growth in digital sales.
What sets Tactful AI apart is the team’s belief in their mission: to build a bridge connecting businesses from where they are today to a future ready for AI.
Tactful AI walks hand in hand with businesses, guiding them step by step toward a smarter, AI-driven future — whether they’re just starting their digital journey or already managing advanced systems.
Through its Engage – Analyse – Optimize approach, Tactful AI empowers medium and large enterprises to simplify operations, deeply understand customers, and turn data into impactful decisions. This results in smarter, faster, and more competitive customer experiences, all while maintaining a strong, collaborative partnership every step of the way.
