The hospitality industry is making a major leap forward in digital guest interaction with the launch of the Conversational Booking Engine (CBE). Developed by Tactful and Becurious, this advanced technology enables hotels to generate direct bookings through an intelligent chat interface—eliminating the need for guests to navigate complex forms or multiple web pages.
Hotels that have implemented the Conversational Booking Engine are already seeing an increase in direct bookings and a smoother guest experience.
Richard Lont, from the Olympic Hotel in Amsterdam, shares his insights:
“With the Conversational Booking Engine, we can assist guests in a much more personalized way when booking a room. It also automatically answers frequently asked questions about our hotel, saving us time and allowing our team to focus on enhancing the guest experience. This lowers the barrier to booking and increases conversion rates.”
Chris Parker, Chief Experience Officer at Tactful, highlights the innovation behind this solution: “This technology brings the future of online hotel bookings to the present. By leveraging AI and conversation-driven interactions, we enable hotels to communicate with their guests more directly and effectively.”
Thomas Dieben, Founder of Becurious, also sees significant benefits for hotels:
“With this new tool, we provide hotels with a powerful way to increase their direct bookings and reduce their reliance on external booking platforms. This is a crucial step in the digital strategy of modern hotels.”
The Conversational Booking Engine is now available for hotels looking to optimize their direct bookings and provide a seamless, guest-centric reservation experience.
About the Conversational Booking Engine
The Conversational Booking Engine is an AI-powered chat solution that seamlessly integrates with hotel booking systems such as Mews PMS. It allows guests to search for rooms, compare prices, and complete their reservations through a natural and intuitive conversation—all within a single chat interface.
About Becurious
Becurious is a leading digital solutions provider for the hospitality industry, specializing in hotel website development, online booking optimization, and conversion-driven technology. With a deep understanding of the hotel sector, Becurious empowers properties to enhance their direct booking performance and reduce dependency on third-party platforms. By combining data-driven insights with cutting-edge technology, Becurious helps hotels create seamless and engaging online experiences that drive revenue growth.
About Tactful AI
Tactful AI is a leading provider of AI-powered customer experience and engagement solutions, helping businesses across industries enhance their digital interactions. With a strong focus on conversational AI, automation, and omnichannel customer support, Tactful AI empowers companies to streamline their operations, boost engagement, and improve conversion rates. By leveraging advanced AI and machine learning technologies, Tactful AI enables businesses to deliver seamless, efficient, and personalized experiences that drive growth and customer satisfaction.
