13 Takeaways on Forrester Report: Generative AI is The Catalyst for Change in The Contact Center
Forrester’s recent report, Generative AI is the catalyst for change in the contact center, explores how Generative AI (Gen AI) is transforming contact centers in ways that are both exciting and challenging. This technology is not a trend but a major shift that will change how businesses interact with customers and run their operations. Here’s […]
