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Simpler, Better and Modern Customer Service

AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity

AI-powered and effortlessly configurable customer service platform

Omnichannel Customer 360

MOST POPULAR

Engage Digital

Digital Contact Center for SMEs

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Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Contact Center Reports Generate detailed reports on team performance & customer engagement
Integrations & API Access Integrate your favourite business tools via noCode connectors or API
5 to 20 Seats Number of supported agent & supervisor seats for your contact center team
Web, Email & Social Channels Engage with your customers over website livechat, Facebook, Messenger, WhatsApp and other channels
Skill-based Routing Route customer communications to the best-suited agents based on their skills
Standard Support Get support via email, chat & knowledge base
3 Month Data Retention Duration of stored reports & historical customer interactions -- Doesn't impact your contacts info

Addons

Automate Implement workflow automation, Multilingual AI chatbot and more..
Custom Integrations Connect your favourite business tools to team's workflow

Engage Omni

Voice & Digital Contact Center

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Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Contact Center Reports Generate detailed reports on team performance & customer engagement
Integrations & API Access Integrate your favourite business tools via noCode connectors or API
10 to 30 Seats Number of supported agent & supervisor seats for your contact center team
Voice, Web, Email & Social Channels Engage with your customers over telephony, website livechat, Facebook, Messenger, WhatsApp and other channels
Skill-based Routing Route customer communications to the best-suited agents based on their skills
Standard Support Get support via email, chat & knowledge base
6 Month Data Retention Duration of stored reports & historical customer interactions -- Doesn't impact your contacts info

Addons

Automate Implement workflow automation, Multilingual AI chatbot and more..
Custom Integrations Connect your favourite business tools to team's workflow

Engage Pro

Professional Contact Center

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Unified Inbox Manage all inbound communications from a single shared interface
Customer 360 View Get a comprehensive view of customer data and interactions
Supervisor Desktop Monitor and manage agent performance from a dedicated interface
Contact Center Reports Generate detailed reports on team performance & customer engagement
Integrations & API Access Integrate your favourite business tools via noCode connectors or API
10 to Unlimited Seats Number of supported agent & supervisor seats for your contact center team
Voice, Web, Email & Social Channels Engage with your customers over telephony, website livechat, Facebook, Messenger, WhatsApp and other channels
Advanced Routing Route interactions using advanced rules and criteria
Multi-Brand Support Support and manage multiple brands within the same workspace
Advanced Automation Utilize advanced automation to streamline processes
Extended Data Retention Keep your data stored for an extended period
Customised Reporting Generate reports tailored to your specific needs
Priority Support Access a global team of Senior Support Engineers committed to delivering higher SLA

Addons

Automate Pro Extend your capabilities with advanced features
Multiple AI Models Utilize various AI models to optimize different processes
Compliance Services Ensure your operations comply with industry regulations
Custom Integrations Connect your favourite business tools to team's workflow

Automate

AI Powered Engagement

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1,000 Monthly Sessions Number of chatbot-powered conversations
Rich Flow Experiences Create engaging and interactive user experiences.
Chat Knowledge Base Import your knowledge base & answers common questions on autopilot over digital chat channels
Conversational Metrics Track AI chatbot performance
Integrations & API Access Integrate your favourite business tools via noCode connectors or API
1 Engage Digital Seat Includes one inbox seat for engaging with customers over digital channels
Web & Social Channels Conect chatbot to your website livechat, Messenger and WhatsApp
No-Code Studio Design & automate interactive experiences over digital channels
Standard Support Get support via email, chat & knowledge base

Addons

Engage Digital or Omni Bring your contact center team and let them focus on conversations that need human attention
Additional 1,000 Sessions Increase your session capacity by an additional 1,000 sessions
  • Automate Pro edition is available to meet your advanced requirements

Ready to scale your operations?

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Frequently Asked Questions

Yes, we offer a 14-day free demo account with full access to all features. No credit card is required. Please contact our sales team at sales@tactful.ai.

Yes, our service is a GDPR compliant. We adhere to GDPR regulations to ensure that your data is handled with care and privacy.

We prioritize data privacy and security by using industry-standard encryption, regular security audits, and strict access controls. For more details, please refer to our privacy policy

Yes, we provide Data Processing Agreements to customers who require them. Please contact our sales or support team to request a DPA.

We offer various support options, including email support and live chat. Our comprehensive knowledge base is also available 24/7.

Yes, we offer onboarding assistance, including setup guides, tutorials, and one-on-one sessions to help you get started quickly. Please contact our sales team for more information at sales@tactful.ai.

Yes, we support voice integration. Our platform allows you to manage and respond to voice calls alongside digital conversations, providing a seamless, unified communication experience.

Yes, we offer various partnership opportunities, including reseller partnerships, technology partnerships, integration partnerships, and strategic alliances. Each type of partnership is designed to meet different business objectives and leverage mutual strengths.

To become a partner, please fill out our partnership application form on our website. Our partnership team will review your application and get in touch with you to discuss potential collaboration opportunities.

Tactful Ltd trading as Tactful AI

Registered in England. — Company No: 102 79 888. Stirling House Business Centre, Cambridge Innovation Park, Waterbeach, Cambridge CB25 9QE UNITED KINGDOM

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© 2024 Tactful Ltd.

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