AI-Powered CX Platform for Support Teams
Most support teams are buried under tickets, switching between tools, and left blind without the right data. They deal with complaints, “where’s my order?” questions, angry customers, and everything in between.
Tactful is the smart CX tool that gives support teams the superhuman powers they deserve, and need.
Without Tactful
Agents drown in repetitive questions (“Where’s my order?”)
Switching between CRM, ERP, and ticketing systems eats up time
Managers can’t see who’s overloaded or where delays happen
Response times drag, customers get frustrated
Team feels replaceable and burnt out
With Tactful
FAQs and order checks are automated—agents focus on real issues
All tools connected in one dashboard, no tab-hopping
Clear insights on SLAs, resolution times, agent load
AI-assisted replies and data in one view = instant responses
Team feels empowered, supported, and more effective
How Tactful Powers Sales Teams
Tactful is more than a chat tool. It’s a full AI-powered customer experience platform built to give support teams everything they need in one place:
Omnichannel Inbox
manage WhatsApp, Messenger, Instagram, and web chat in one unified dashboard.
AI Assistant
smart suggestions for replies, auto-responses for FAQs, and AI-driven sentiment tracking to spot unhappy customers early.
Analytics & Dashboards
real-time reports on SLA, resolution rates, response times, and CSAT—so managers always know what’s working (and what’s not).
Integrations That Matter
plug in CRM, ERP, order systems, ticketing, and knowledge bases to handle any case without switching tabs.
Automation Engine
build workflows to route issues, auto-tag conversations, or escalate tough cases to the right person.
