Grow Digital Sales Using Conversational AI
Tactful helps your sales team turn every digital conversation into revenue.
Powering millions of conversations every month
The Challenge You Face
Impatient digital buyers
Customers expect instant answers while browsing your e-store, commenting on ads, or messaging your business. If they don’t get a quick response, they move on — and you lose revenue.
Too many touchpoints, too little time
Handling WhatsApp, social media, and website chats manually slows down your sales team and creates bottlenecks.
Complex or high-value products
Big-ticket or complicated purchases require extra support. Customers need clear, helpful guidance to build confidence and move forward with their decision.
Missed pre-purchase conversations
Potential buyers often have questions before they commit — without timely, accurate responses, they abandon the purchase.
Consistent support across all channels
Customers expect seamless assistance wherever they reach out, from social media to your online store, without repeating themselves.
Tactful for Digital Sales
Omnichannel Sales Hub
Manage WhatsApp, social media messages, and e-store chats in one place.
AI-Powered Responses
Smart Product Recommendations
Guide buyers with personalized suggestions that increase cart value.
Lead Qualification
AI Reports & Analytics
See where your leads come from, which campaigns convert, and how your team is performing.
Seamless Human Handover
When AI can’t fully handle a conversation, it smoothly passes the chat to a human agent with full context so the customer never has to repeat themselves.
Integrations That Boost Sales
Tactful connects digital conversations with the tools that drive revenue:
E-commerce platforms
sync products, stock, and recommendations.
CRM
capture leads, track purchase history, and follow up.
Order systems
let buyers check or update orders in chat.
Marketing tools
measure campaign leads and conversion rates.
Ticketing & support tools
handle post-purchase questions without breaking the flow.
Working with Tactful, we built a comprehensive platform to manage and enhance customer experience across digital channels. Since launch, we’ve seen significant sales, customer satisfaction & operational efficiency improvements. Tactful AI team and technology exceeded our expectations on all fronts.
How We Do It
Engage. Analyse. Optimise. That’s our framework.
Engage
We set up your sales use case, connect your store, WhatsApp, and other channels, and train your team to start selling with AI support in days.
Analyse
We track every interaction to understand what customers ask, where they drop off, and what makes them buy.
Optimise
Together, we refine your process, add smart automations, and make sure your team closes more sales with less effort. Then we repeat the cycle.
How We Do It
Engage. Analyse. Optimise. That’s our framework.
Engage
We set up your sales use case, connect your store, WhatsApp, and other channels, and train your team to start selling with AI support in days.
Analyse
We track every interaction to understand what customers ask, where they drop off, and what makes them buy.
Optimise
Together, we refine your process, add smart automations, and make sure your team closes more sales with less effort. Then we repeat the cycle.
Teams We Empower
Sales Team
Your team needs to sell more without burning out. Tactful helps them reply instantly, automate FAQs, and focus on high-intent buyers who are ready to purchase. Faster responses = more deals closed.
Marketing Team
Your campaigns bring leads in—but you need to prove ROI. Tactful tracks where leads are coming from, ties them to sales, and helps your team handle responses to ads or social DMs quickly. That means conversions you can show to management.
Customer Support Team
Your support staff often step into sales too. Tactful equips them with product data, order history, and AI insights so they can guide buyers smoothly without slowing down.
What Differentiates Tactful AI from Other CX Platforms
We don’t sell and vanish
You get a hands-on CX partner. We check in regularly by phone and WhatsApp, review outcomes with your team, and keep tuning the setup so results keep climbing.
Tailored, not templated
We co-design your workflows, policies, routing, and automations around your goals—not generic “best practices.”
Live in days, not months
We connect your channels, build your use case, train your team, and launch quickly—then iterate.
Revenue over vanity
Dashboards tie moderation to leads, conversions, response time, and CSAT—so you can prove growth, not just “engagement.”
