Tactful + Odoo

Transform your Customer Engagement

Take engagement to the next level

Increase Convenience

Tactful Engage allows customers to choose their preferred communication channel, be it email, chat, social media, or phone. With multiple channels available, customers can connect whenever and however they prefer, ensuring greater accessibility and availability.

Deeper Customer Profiling

Connect with customers on their favourite social media platforms, with every channel managed from one Unified Inbox. Share every customer social footprint to Odoo to build a stronger customer profile and make informed decisions about where to concentrate your marketing investment.

Richer Customer Engagement

Combine the power of realtime product and service intelligence from Odoo with the connectivity of Tactful Engage and transform your customer engagement game. Deliver instant Odoo-powered insights and up-to-the-minute product or service information to customers across any channel with ease.

Ticket Harmonization

Streamline support ticket handling with an auto-sync from Tactful Engage to the Odoo Helpdesk. The hands-free handoff enables frontline customer support agents and helpdesk teams to work on harmony.

Self Service Support

Realise the power of the Odoo Knowledgebase via a Tactful Engage chatbot integration, to deliver instant answers to customer questions. Relive pressure on your support team, cut wait times and see satisfaction soar.

1-Click Platform Integration

Our deep linking functionality delivers full access to Odoo orders and Help desk tickets in a single click from Tactful Engage.

Supercharge your Customer Engagement

Discover the Tactful Engage difference

Comparison Table

Feature	Odoo	Tactful Engage by Tactful
Channel Management	Single Channel	Omnichannel
WebChat Widget
Custom Branding
Canned Responses
Multilanguage Support
Ticketing System
Email Channel Integration
WhatsApp Integration
Messenger Integration
Facebook Comments Integration
Queue Management
User Roles	Flat	Supervisor + Agents
Chat Bot	Keyword Based Bot	Multilingual AI Based Bot
Flowbot	Basic Flows	Advanced Flows
Chat GPT Integration
Find Products & Help		Articles Over Chat
Self-Service Bot Ticket Collector