Tactful Conversational AI Technology
Offer Personalized Experience using AI Technology
Automate and personalize customer experience at scale and reduce
costs, boost sales and customer retention across touchpoints
using Tactful Multilingual Conversational AI technology.
You are in good hands
Understand Customers Intents in Natural Language
70% of customers prefer conversational channels such as webchat, social media and others to engage with a business. Using Tactful Multilingual AI you can detect frequent customers intents and provide them instant answers and recommendations to reduce the burden on your team and boost customer satisfaction.
True conversational AI technology
Build intelligent virtual assistants
Most chatbots are rule-based which bounds their abilities and the level of self-service they can provide. Using Tactful Multilingual AI technology you can build intelligent virtual assistants that adapt to changing customers needs and learn as being used.
AI-based virtual assistants will sound natural and much more engaging for the best customer experience and cost-effective operations.
AI agent assist
Turn your agents into superhumans
Using Tactful AI-agent-assist technology you can turn your agents into superhumans. Tactful Multilingual AI technology will remain engaged during live conversations between customers and agents and will identify the best course of action that your agent can take to respond to customers’ needs in an accurate and personalized way.
This can also take into consideration previous customer interactions and similar previous cases.
Multilingual supported AI
Cognitive search
With AI powered search your customers can look-up information in large content and knowledge base using natural language. Combined with AI based recommendations that takes in consideration customer history and preferences, you can deliver the best personalized self-service experience in the market.
AI-powered routing & queues
Boost your support team productivity
With Tactful Multilingual AI you can build smart queues that your customers will get routed to based on dynamic conversational factors that are evaluated in real-time.
Now you can identify the type and details of customers’ requests and direct them to the right queue while taking into consideration matters like customer sentiment, interactions history, and CRM information.
Voice enabled
Including voice sentiment analysis
Virtual assistants built using Tactful Multilingual AI technology can be also deployed on traditional voice channels such as phone lines as well as modern channels such as smart speakers and other gadgets.
Using native integrations with major call center platforms, Tactful Multilingual AI can also be used in use cases like intelligent IVR and AI-agent assist over voice calls.