AI-Powered Omnichannel Help Desk

Support Customers on Every Channel

Engage, convert and retain your customers on the touchpoints they prefer at any time

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009. Hero

You are in good hands

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Etisalat@3x
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Mitel@3x
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Superior multilingual AI help desk

Deliver personalised service with multilingual AI

  • Provide multilingual AI-powered self-service that understands customers intents.
  • Automatically localize your language and dialect to match your customer’s preferences.
  • Instantly answer customers questions and inquiries.
010. Multilingual
011. Automation

Advanced help desk automation

Turn demand into command with self-service

  • Convert booking, refund or purchasing requests into a placed order by AI-powered self-service.
  • Place cancellation or complaints requests about products automatically, no need for agent support.
  • Free up time of repetitive tasks and let your team focus on what matters.

Streamline your business operations and empower your agents

Central Control Dashboard
For Every Stakeholder

Stay on top of your current
operations including sales,
and customer support.

Best-in-Class
Unified Agent Desktop

Live agents manage all live
conversations across
from one unified.

Realtime Contact Centre
Monitoring Dashboard

Keep an eye on all current
transactions and conversations
for your team.

AI Agent Assist

AI-agent-assist mode brings real
recommendations & insights
your agents’ fingertips.

Agents Collaboration

Let your team work as one man
built-in team collaboration
features for a shorter.

Agents Productivity

Tactful help desk with your
tool as Slack, Microsoft
and much more.

Integrated ticketing system

Simplify and organize operations

  • Place customer tickets in the integrated ticketing system.
  • Split, assign, and manage requests into different team groups.
  • Never miss a request or get lost through multi-channel conversations.

Integrated Contacts Manager

Streamline your operations

  • Organise customers’ data and have all interactions across different channels and requests recorded in one place.
  • Manage all your customer relations and information in the same live conversation.

Voice capabilities

Manage voice calls using the same dashboard

  • Receive voice calls in the same unified agent desktop and have the same 360 view for digital channels.
  • Integrate Tactful help desk with call centre software as Cisco, Avaya, Mitel & more.
  • Cross use analytics and data between the call center and Tactful AI Help Desk to maximize visibility and improve experience.
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Why fast growing brands choose Tactful AI

10 %
Retention
11 %
Productivity
99 %
Response Time