AI-Powered Omnichannel Help Desk
Support Customers on Every Channel
Engage, convert and retain your customers on the touchpoints they prefer at any time

You are in good hands














Superior multilingual AI help desk
Deliver personalised service with multilingual AI
- Provide multilingual AI-powered self-service that understands customers intents.
- Automatically localize your language and dialect to match your customer’s preferences.
- Instantly answer customers questions and inquiries.


Advanced help desk automation
Turn demand into command with self-service
- Convert booking, refund or purchasing requests into a placed order by AI-powered self-service.
- Place cancellation or complaints requests about products automatically, no need for agent support.
- Free up time of repetitive tasks and let your team focus on what matters.
Streamline your business operations and empower your agents
Central Control Dashboard For Every Stakeholder
Stay on top of your current operations including sales, and customer support.
Best-in-Class Unified Agent Desktop
Live agents manage all live conversations across from one unified.
Realtime Contact Centre Monitoring Dashboard
Keep an eye on all current transactions and conversations for your team.
AI Agent Assist
AI-agent-assist mode brings real recommendations & insights your agents’ fingertips.
Agents Collaboration
Let your team work as one man built-in team collaboration features for a shorter.
Agents Productivity
Tactful help desk with your tool as Slack, Microsoft and much more.
Integrated ticketing system
Simplify and organize operations
- Place customer tickets in the integrated ticketing system.
- Split, assign, and manage requests into different team groups.
- Never miss a request or get lost through multi-channel conversations.


Integrated Contacts Manager
Streamline your operations
- Organise customers’ data and have all interactions across different channels and requests recorded in one place.
- Manage all your customer relations and information in the same live conversation.
Voice capabilities
Manage voice calls using the same dashboard
- Receive voice calls in the same unified agent desktop and have the same 360 view for digital channels.
- Integrate Tactful help desk with call centre software as Cisco, Avaya, Mitel & more.
- Cross use analytics and data between the call center and Tactful AI Help Desk to maximize visibility and improve experience.

Why fast growing brands choose Tactful AI
10
%
Retention
11
%
Productivity
99
%
Response Time