Best performing brands are consistent and responsive when it comes to customer engagement.Tactful Unified Agent Desktop with integrated AI capabilities will help your team deliver seamless experience and respond to customers demands across different channels.
Whether it’s social media, website, mobile application, email, SMS, voice or any channel that your customer prefer to engage from, Tactful Unified Agent Desktop will be the only tool that you need to give them the best experience ever.
Our omnichannel technology will help you correlate customer’s interactions across different channels and build a customer journey to understand their needs and provide the best personalized and consistent experience across touchpoints.
Tactful UCX solution pushes the limits on AI based automation. The integrated AI chatbot will help you automate up to 80% of customer engagement without the need to reach your customer care team.
However this doesn’t stop here, Tactful Unified Agent Desktop integrates advanced AI-powered-agent-assist technology to give your agents real time recommendations and information to assist them provide quick and accurate personalized answers to your customers’ enquiries.
How many times have you contacted a business to follow up on your request then you have to repeat the details over and over again? This is very time consuming for you and the customer support team!
Tactful Unified Agent Desktop provides immediate 360 view of your customer right in the same interface to help your team understand your customer journey and previous requests so they can provide quick and seamless customer experience.
Fixed queues will only optimize workload distribution based on static factors. Tactful Unified Agent Desktop incorporates AI-powered routing technology to help you balance workload and direct customers based on evolving business and customer relationship dynamics.
Now you can direct customers to agents based on things like sentiment, historical customer behaviour, CRM information and much more. Imagine how critical it’s to direct a customer to a loyalty team when AI detects customer frustration and potential churn.
The time of juggling multiple interfaces and tools has long gone. Tactful Unified Agent Desktop integrates all essential utilities to keep your agents focused and improve their productivity:
Using native integrations with leading call center software, your agents will be able to take voice calls right from Tactful Unified Agent Desktop and enjoy all of the enhanced features and tools available on digital channels as well.
Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.
Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.
Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.
