Telecom AI-Powered Customer Service Platform

Build Stronger Connections

With Unified Customer Experience Solution

Telecom users now expect more than network coverage & compatible plans. They expect to be listened to and receive spectacular, personalized customer experience all time.

Telecom Customer Support Platform

These businesses & more trust Tactful to boost customer satisfaction, productivity, & sales

ELARABY Group Logo
Omnichannel Engagement

True Omnichannel Customer Experience

Connect on any channel anytime

  • Connect & deliver consistent service on all channels.

  • Receive customers' voice calls in the same unified dashboard.

  • Minimize effort & workload for the team with AI chatbot being in place to answer up to 80% of customers enquiries 24/7.

AI Agent Assistant
AI-Agent Assist in Action

AI-Agent assist & collaboration tools

Empower your support team

  • Support your team with AI-Agent assist, that provide recommended answers according to customers' request.

  • Allow agents talk to their supervisor or team members privately using the whisper mode.

  • Integrate your team's favorite productivity tools.

Telecom Digital Transformation

Digital Transformation Best Practices

Turn manual tasks into self-service

  • Turn time consuming manual workflows into automated requests with self-service and RPA capabilities.

  • Capture requests from any channel with the integrated ticketing system.

  • Automate repetitive requests without a need for an agent’s intervention.

Integrate Your Business Intelligence Tools

Discover opportunities with customers’ insights

  • Explore insights about customers intents using cognitive analytics.

  • Uncover opportunities and cope with the emerging trends on time.

  • Connect your favourite business intelligence tools.

  • Identify bottlenecks and hidden issues.

Business Intelligence for Customer Experience
Enterprise Deployment options

Flexible Deployment options

Enterprise grade platform

Flexible integrations, outstanding SLA, superior security & flexible deployment options:

  • On-premise: allows you to deploy within the enterprise's IT infrastructure.

  • Private Cloud: deploy on private cloud to get the maximum control, privacy, flexibility and ability to apply custom safeguards.

  • Hybrid: deploy in a hybrid model between cloud (Private or Public) and local data centre.

What world executives think about managing customer experience?

Vodafone India

Superior customer service is an integral part of our business & cannot be ignored. Along with infrastructure our people & processes are aligned to provide a differentiated customer experience and we keep the customer first in all that we do.

Marten Pieters
Former CEO,
Vodafone India

Vodafone Customer Experience

Why Fast Growing Brands Choose Tactful UCX


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market


Better Customer Retention


Better Productivity


Better Conversion Rate


Faster Time-To-Market

Enterprise Grade Platform

Enterprise Ready

Security & SLA

Tactful UCX offers superior security & guarantee outstanding service-level agreement, as well as flexible integrations.

Cost Effective

Scalable & Affordable

Tactful UCX has been built to flexibly grow as your business grows. You can add more users & features without worrying about reliability or past investment.

Flexible Deployment

Stay Compliant & Agile

Tactful UCX is an infrastructure agnostic solution. You can enjoy our managed cloud offering or deploy Tactful UCX on your private cloud or on-premises data center.

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